Experienced and customer-focused Technical Support Engineer with over 5 years of expertise in resolving technical issues and supporting end-users across various environments. Skilled in troubleshooting hardware and software, network configuration, and providing remote assistance to ensure minimal downtime. Proficient in Service Now and Salesforce for efficient incident management, with solid knowledge of Windows, Mac OS, Linux, and Active Directory. Clear, effective communication is recognised for meeting users' needs at all technical levels, consistently maintaining high customer satisfaction.