 3.9 years of experience in Banking and Ed Tech operations, KYC, and Customer Service. Proficient in analyzing and interpreting customer needs, offering suitable solutions. Effective in fast-paced environments, skilled at task prioritization, meeting deadlines, and demonstrating exceptional interpersonal skills, initiative, attention to detail, and follow-through. Comprehensive knowledge of products and schemes, actively contribute valuable insights for process improvements. Possess strong communication, leadership, interpersonal, analytical and organizational skills. Adaptability to changing environments and flexibility in working patterns. Diplomatic approach in dealing with people effectively.