Manisha Stokes Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

• Build strong and trusted relationships with partners and internal stakeholders (i.e. product, strategy and commercial) to achieve high levels of alignment and commitment to partnership initiatives
• Identify, prioritise & develop partnership opportunities, including assessment of the opportunity and cost for SEEK and partners, risks and mitigators, and effectively prioritising partnership efforts
• Manage all stages of the partner agreement process, from negotiation to execution by effectively engaging and leading partners and internal cross-functional teams
• Collaborate and coordinate internal teams to create and deliver the enablement needed to execute high impact partnership outcomes for SEEK, and our partners
• Track, report, and optimise performance of SEEKs partnerships through regular business reviews, including identifying challenges and opportunities, determiningrecommendations, and delivering agreed outcomes
• Act as the SME on my partner portfolio, proactively sharing this knowledge with core cross functional teams to help inform and shape SEEK's approach to better serve theneeds of our hirers through partnerships

• Coached junior CSMs through onboarding, client content creation, training delivery & portfolio planning
• Compiled and translated Voice of Customer feedback into actionable insights for senior leadership
• Partnered with Sales Account Managers across NSW Corporate Enterprise and NSW Government portfolios to drive adoption of new and existing products, to ensure customers receive maximum value
• Understood the key drivers of behavioural change and implemented tailored programs for the customer, in line with SEEK's strategic priorities
• Delivered product training both face to face and online via webinar to stakeholders from day to day users to senior leadership*Began role as Customer Success Manager and then promoted to Senior Customer Success Manager.

Sydney, Australia

• Delivered a high quality, consistent customer service experience within agreed service level commitments through the effective evaluation and closure of HR-related enquiries
• Provided coaching and advisory support for employee grievances, performance issues and investigations through to resolution
• Responsible for end to end 457 Visa and Permanent Residency advice, administration and monitoring within the business
• Superuser of SAP SuccessFactors, Chris21 and PageUp
• Project managed annual HR events, liaising with a working group of functional specialists and HR Business Partner representatives to plan, execute and monitor
• Utilised insights from the various HR systems, processes and data, identify opportunities to optimise HR processes and reporting for improved efficiency and decision making, and drive learning and knowledge sharing.

• Recruitment administration and co-ordination including - all new hires, termination and on – boarding;
• Conducted the entire induction process for all new starters;
• Provided support in the exit management of employees;
• Provided data analysis for headcount, turnover and absenteeism reports; and
• Responsible for coordinating the team member movements data.

• Acted as the first point of contact for all marketing and people + culture queries from both internal and external stakeholders;
• Coordinated firm induction days;
• Leave processing and assisted with on boarding/off boarding procedures;
• Maintained people + culture spreadsheets;
• Created contracts and various people + culture letters;
• Coordinated people + culture and marketing projects;

• maintained databases and data entry of information for existing as well as new panel members
• sent out equipment to panel members
• fixed any faults where possible with returned equipment

• Rostered members of the team to distribute the publication around campus
• Liaising with various people to organise events to promote the publication’s presence

• Assisted students face to face, on the phone and via email with resolving issues pertaining to their university enrolment during the very busy start of year period.
• Used AMIS software to correct student details and study plans

• supervised the work of service area staff
• handled customer complaints or notified higher management if needed
• provided comprehensive training to junior service staff
• completed all paper work relating to the previous day's trading

• first point of reference for customer enquiries
• excellent money handling capabilities
• consistently provided a high level of customer service

Bachelor Of Business Administration (Bba) With Bachelor Of Arts-Psychology (Ba-Psych)

Activities and Societies: Grapeshot Student Publication Working at 2 different companies while at university, helped me develop my time.

Certificate Iv In Human Resources

Education record

Activities and Societies: Amnesty International A member of the College Honour Roll in 2009. Received 1st place in English Extension 2.