Manish Chowdhury Email & Phone Number

Ahmedabad, Gj, In

Ahmedabad, Gujarat, India

Ahmedabad, Gujarat, India

Mumbai Metropolitan Region

• As part of the Global Digital Hub of the organization, responsible for managing various IT Security programs across APAC region• Programs being handled include Data Protection (Classification, DLP, CASB), Cyber Security Awareness, Incident Response, ISO 27001 (for ISMS), etc.

Pune Area, India

• Was involved in developing a Smart Healthcare solution utilizing new-age technologies like wearables, IoT, Cloud, Blockchain, DS, AI/ML, DL/NLP, etc.• Assessment of above solution led Dept of Science and Technology (Government of India), and IIM Calcutta to jointly declare NeoFour among top 3000 startups in India as part of their Smart 50 program

Pune Area, India

• It is primarily a Cloud based workplace automation startup implementing solutions around Office365 platform and SharePoint in Oil & Gas industry; it is also involved in blockchain solutions• Managed end-to-end delivery of entire solutions coming out of the company’s stable

Pune / Singapore

• Designated Head of Testing Portfolio at Singapore for the combined telecom testing portfolio of SingTel (Singapore) and Optus (Australia; subsidiary of SingTel) accounts during the bid process. Was involved in end-to-end RFP response activities, including defining technical solutioning

Pune

• Created 100+ peak size (offshore + onshore) test team from scratch working in Agile mode. Managed delivery and provided solution architecture and other technical knowhow to team (Client – AT&T Enterprises; Project – Halo; valued at ~ US$ 15 million)• Created another 30+ peak size (offshore + onshore) test team working in Agile mode. Managed delivery to AT&T and provided solution architecture and other technical knowhow to the other team (Client – AT&T Enterprises; Project – Gamma; valued at ~ US$ 1 million). Projects Halo and Gamma were handled in parallel• Established the testing automation practice within both the above-mentioned projects• Was controlling, reviewing, and approving various project management metrics and processes, including client invoices, using the SAP based workflow tool• Actively did lateral hiring of managerial resources (~ 10 count) and campus hiring of technical resources (~ 150 count) to support organization requirements

Pune Area, India

Program Manager: Sep 2010 – Jul 2013, at Pune, India• Managed large-scale complex telecom BSS/OSS programs of up to 100 resources for Vodafone India like online data charging (valued at US$ 35 million), dynamic discounting service (valued at ~ US$ 4 million), billing transformation (valued at ~ US$ 35 million)• Reviewed and approved solution including Infrastructure requirement for new applications delivered as part of these programs, while conceptualizing and establishing L1 to L3 support for such applications• Chaired change control and governance board to ensure tight technical and financial control on all changes being made to the program• Earned appreciation from client Senior VP for proactive mentoring undertaken by me to bring back on track the fine-tuning of client’s service delivery processes with an emphasis on defining a Digital strategy road map as part of the processes• Received specialized IBM internal trainings targeted at leadership development, client engagements, and professional enhancement trainings like Lean Six Sigma Black Belt, etc• Received many appreciation awards from IBM management for successful implementation of various programs

Hyderabad Area, India

• Provided technical consultancy to the ongoing system enhancements by leading analysis, solution architecting, and development of multiple small to medium telecom BSS projects for Telefonica O2, Ireland• Within a short span of time, facilitated additional business worth ~ US$ 3 million to IBM, and an estimated savings of ~ US$ 1 million to client by finding innovative technical solutions to client problems and winning their trust and confidence• Trained existing team of 50 resources to help them in understanding the architectural design of Amdocs products which were under implementation responsibility of IBM. This lead to productivity improvement of about 50% for the team. Additionally, mentored five junior resources in team resulting in increasing their productivity by at least 75%

Dallas/Fort Worth Area

• Provided L1 support and management for a production telecom billing system of AT&T Mobility. This system generated monthly billing revenues in excess of US$ 240 million per month• Was key contributor in transition of L1 support from another site to the customer site at Dallas, USA, due to business need, which resulted in increased customer satisfaction of about 50%• Introduced key improvements in system design and operational processes that resulted in discovery and plugging of revenue leaks worth ~ US$ 1 million annual on an ongoing basis• Successfully trained three new on site resources and established a core offshore support team of four resources. This led to an increase in efficiency of support team by about 75% along with cost savings by eliminating five proposed on site expensive resources• Worked internally and with customer senior management on service improvements and incident management in L1 support which increased customer satisfaction by almost 100% over a period of 6 months

Kansas City, Missouri Area

• Provided L2 support and executed system improvements for wholesale (MVNO) telecom billing system (BSS) of Sprint-Nextel. Resulting stability and efficiency improvements greatly helped Sprint’s MVNO clients increase their subscriber base by 70% over period of one year• Led, performed, and strengthened L2 support on 24x7 basis, and L3 support and management, for specialized BSS system (for products like prepaid cards, audio and video conferencing services, TRS services) of Sprint-Nextel, while serving as single point of contact between the client and Amdocs• Stabilized both the billing systems via proactive incident management including root cause analysis. This increased customer confidence in Amdocs to a very high level that proved to be a vital stepping-stone for their win of another project from Sprint-Nextel worth an estimated US$ 300-500 million

Limassol, Cyprus

• Strategic and significant technical role played by me in various telecom Billing and CRM development/OGS projects for clients like Rogers AT&T Wireless (Canada), Vodafone D2 (Germany), ExcelCom (Indonesia), CenturyTel (USA) resulted in Amdocs winning client accolades and gaining additional businesses. My successfully implemented projects for these clients resulted in them saving few thousands to millions of dollars across projects• Served as a key member of the core team involved in preparing for the first successful CMM Level 3 assessment of any Amdocs unit worldwide• Formulated and managed Quality Assurance process for Amdocs Clarify CRM product development that resulted in increasing the quality of the finished product by about 50%• Successfully oversaw development teams of up to 10 resources and managing complete development life cycle of solution for projects, including managing L3 support, incident management and root cause analysis

Allahabad Area, India

Managed and participated in software development projects valued up to ~ ₹1.5 million while overseeing IT operations of the center. This was in addition to delivering lecture to enrolled course students as well as Corporate IT training. Reputation as a trainer helped increase student enrolments by 30% via student referrals

Allahabad Area, India

Developed software for various EDP jobs. Handled bookwork and artwork design for various publishers of law and scientific books. Provided training to customers on company software

Mba, International Business And Finance

Activities and Societies: As part of the MBA program, visited various industries and businesses in China, both MNC's and local.

Certificate In Data Science, Data Science

(This was a 6 months live Online instructor led course) Course contents: Python, Tableau, R, Machine Learning, Deep Learning with NLP

Pgdcs, Computer Science

Activities and Societies: Obtained 2nd merit position in the course PGDCS or Post Graduate Diploma in Computer Science is a 1 year full.

Certificate In Computer Programming, Computer Programming

Certificate in Computer Programming is a 1 year full time course.

Ba, Political Science, Public Administration, Sociology