Transformed an Events ERP b-to-b software business to a cloud based subscription businessGrew company subscription revenue 3xMaintained profitability through transformationRebuilt confidence in employees and customers on the potential of our transformation and regained market leadershipOpened new vertical market segments for sale of the softwareSuccessfully managed a global customer base and global employee footprintBroadened the vision and TAM of the companyBrought in several strategic customers with substantial ARRLaunched a low market offering with turnkey onboardingManaged and grew the company through the pandemic via thoughtful and innovative strategies Modernized the software with a modern user interfaceAdded several new upsell modules extending the suite of productsAdded payments and risk management to the core platformDoubled the average contract value Created best-in-class customer success programRe-organized for global 24*7 support Raised customer gross retention to over 90% and net retention to over 110%Won the best places to work as well as healthiest place to work awards with some of the highest employee engagement scores in the United States Acquired 4 companies to build out a true market leader in the events software space with significant upsideIntegrated companies with the right GTM play and team structuresRan a full process with a top investment bankerSecured funding from a highly reputed PE firmHired key executives to scale the business

Refined product strategy and roadmapPrioritized engineering investments and grew the output of product migration and innovationOrganized the development and product team for high efficiency and qualityGrew the development capacity by leveraging offshoreRe-platformed the product with modern stack while adding new functionalityCreated a cloud operations team to migrate hundreds of customers to the cloudCreated a full security and compliance programRefined product pricing and packaging and launched a CPQ tool

Responsible for the entire P&L of the services division that focused on delivering innovative and contemporary technology solutions around customer engagement.Led business development, solution development, cusotmer satisfaction, solution architecture and people management.Drove sale of our core Saas products by creating customer industry specific solutions integrated with CRM and other systemsManaged the transition of Aspect's solutions to mobile and cloud technologies.The consulting team was organized around 6 practice areas:CRMDigitalCollaborationUnified communicationsAnalyticsAgent experience

Responsible for results for the entire business. Managed all aspects of the business including marketing, HR, recruiting, alliances and legal.Transformed the organization to one that delivered consistent profitability and financial results each month while growing 12-15% each year. Delivered consistent gross margin between 35-40% and a net income of 5-10%.Developed a strong leadership team with general managers, practice managers and functional heads. Developed a high degree of trust and a true sense of ownership amongst the management team. Won several accolades and awards as a Microsoft partner. Quilogy became the model Microsoft systems integrator featured several times by Microsoft in press and conferences. Won partner of the year for central region award from Microsoft at the Worldwide partner conference 2 years in a row. Transformed the recruiting and marketing functions making them fully aligned with the business and thus making them a competitive advantage for Quilogy.Introduced several innovative concepts in talent building such as the Apprentice program bringing in junior talent and mentoring and growing the talent into high energy and high margin junior consulting talent. Succeeded with several high ROI Marketing innovations such as the Central region SharePoint conference and the customer education webcast seriesResearched prospective buyers, did due diligence and finally participated in the final sale of the company leading to a well-planned exit for the owner

Led the transformation of a pure core technology organization to one with a vision for managed services, interactive design and strategy services. Solutech was rebranded as Quilogy with a tag line of “art and science of business”