Manish Dumka Email & Phone Number

India

Directing a team of 30-35 personnelsDevising long-term business strategies to enhance profitability and coordinating efforts to optimize infrastructure and facilities for efficient and lucrative operationsMonitoring departmental budgets, implementing effective inventory controls, and integrating the strengths of different departments into sales and marketing functions to enhance synergy and long-term viabilityNurturing and managing vendor relationships… Show more Directing a team of 30-35 personnelsDevising long-term business strategies to enhance profitability and coordinating efforts to optimize infrastructure and facilities for efficient and lucrative operationsMonitoring departmental budgets, implementing effective inventory controls, and integrating the strengths of different departments into sales and marketing functions to enhance synergy and long-term viabilityNurturing and managing vendor relationships, evaluating vendors, overseeing buyer processes, and analyzing reportsEnforcing quality and safety regulations and overseeing staff selection, work distribution, scheduling, and leave arrangementsConducting departmental meetings and arranging training programs to foster a culture of learning among supervisors and staffInteracting closely with guests to ensure their utmost satisfaction, addressing inquiries and resolving complaints promptlyCollaborating with customers, employees, suppliers, licensing authorities, and sales representativesImplementing upselling and cross-selling strategies to optimize revenue and providing comprehensive financial reports and strategic insightsMonitoring employee performance through weekly evaluations, fostering growth, mentorship, and individual development plansCompiling various reports for top management to facilitate informed decision-making Upholding quality standards across all operational areas, striving for exceptional guest experiences while adhering to SLAs and established workflowsOffering additional assistance to other departments, handling customer inquiries, overseeing check processing, and managing diverse tasks as needed. Show less

Bengaluru Area, India

Directing overall Business Operations by leading a team of 70-80 members Strategizing the long-term business directions to ensure maximum profitability in line with organizational objectives; coordinating for overall infrastructure & facilities, stabilizing and renovating for profitable operations; evaluating departmental budgets and ensuring effective inventory controls Incorporating strengths of other departments into sales and marketing functions for better synergy and long-term… Show more Directing overall Business Operations by leading a team of 70-80 members Strategizing the long-term business directions to ensure maximum profitability in line with organizational objectives; coordinating for overall infrastructure & facilities, stabilizing and renovating for profitable operations; evaluating departmental budgets and ensuring effective inventory controls Incorporating strengths of other departments into sales and marketing functions for better synergy and long-term success Building and maintaining vendor relations; evaluating vendors, managing buyer processes, and analyzing reports; participating in procurement for series supplies and new product development & supplier quality assurance Confirming quality, health and safety regulations are strictly observed Managing selection of staff for the department, work allocation, time schedules and vacations of employees; conducting meetings in the department Organizing training programs for supervisors and other staff in the department and creating a learning environment Ensuring maximum guest satisfaction by closely interacting with guests to understand their requirements; resolving customer enquiries and complaints Managing supplies, equipment, and services ordering and inventory control; authorising receipt of goods and supplies Coordinating with customers, employees, suppliers, licensing authorities, and sales representatives Driving upselling & cross-selling to achieve revenue maximization; reporting P&L statement and action business strategy Conducting employees weekly evaluation and performance auditing, recording development, mentoring or providing personal improvement plans Preparing several types of reports & sharing the same with top management for facilitating decision making Meeting quality standards for various operational areas, ensuring 100% guests delight experience while adhering to the SLAs and work processes Providing additional support to other departments Show less

Bengaluru, Karnataka, India

Steered entire facets of business activities entailing People Management, Talent Acquisition & Development, Induction & Training, Payroll, Reward & Recognition, Sales & Business Development, Customer Relationship Management, and many others Led crew strength of over 20 in 1 shift Acted as a Front-Line Leader to achieve preset sales target Effectively executed Local Store Marketing Programs for product / service marketing Acquired several corporate tie-ups and generated… Show more Steered entire facets of business activities entailing People Management, Talent Acquisition & Development, Induction & Training, Payroll, Reward & Recognition, Sales & Business Development, Customer Relationship Management, and many others Led crew strength of over 20 in 1 shift Acted as a Front-Line Leader to achieve preset sales target Effectively executed Local Store Marketing Programs for product / service marketing Acquired several corporate tie-ups and generated significant revenue Trained over 8 Crews to become potential shift manager in the company Administered food preparation, presentation methods, techniques, and adherence to quality standards Show less

Bangaluru

Growth Path:Dec’09 – Oct’10: F&B ExecutiveNov’10 – Oct’11: Assistant Restaurant ManagerNov’11 – Jan’13: Restaurant Manager Led a team of 40 members and directed overall operations of the 4 Star deluxe hotel with the capacity of 70 rooms Conducted inter-departmental training sessions for increasing the team performance Monitored appropriate standards of conduct, uniform, hygiene, and appearance of staff Defined and implemented comprehensive and… Show more Growth Path:Dec’09 – Oct’10: F&B ExecutiveNov’10 – Oct’11: Assistant Restaurant ManagerNov’11 – Jan’13: Restaurant Manager Led a team of 40 members and directed overall operations of the 4 Star deluxe hotel with the capacity of 70 rooms Conducted inter-departmental training sessions for increasing the team performance Monitored appropriate standards of conduct, uniform, hygiene, and appearance of staff Defined and implemented comprehensive and guests-oriented SOPs (Standard Operating Procedures) to enhance guests experience Show less

United Kingdom

Udaipur