Manish Joshi Email & Phone Number

Pleasanton, CA, US

Santa Clara, CA, US

Reporting to SVP - Client engagement in an Individual Contributor Role.Part of a niche team called Global Solutioning and Presales (GSP).Responsibilities include - - Elevating Large, Multi year Deal Pursuits. Connect and Lead cross functional teams- Build the large deal proposal as the single point of contact for successful closure of large deals - Liaison.

San Francisco, California, US

- Mulesoft trusted Advisor post-sales, portfolio with ARR >= $7M, in the High Tech. Vertical.- Executed Customer Success activities and Documented in CRM systems (SalesForce, Gainsight) = onboarding, Cadence calls, QBRs, product adoption, go-lives, Success Plans, C4E framework, architecture reviews etc.- Developed, tracked joint Success plans.

Pune, Maharashtra, IN

Responsibilities-- Customer success - Account and Delivery Management, Client relationship, growing existing business, CSAT. Client is the enterprise technology group of a large US bank.- Delivery Management - P&L, review of estimates and SoWs, Gross Margin, Resource management, Risk Management.- People management - Team size of 140+ with a mix of onsite +.

Pune, Maharashtra, IN

Part of a special leadership team called NINJA with the agenda to identify, explore and incubate large and strategic customer deals (> $5M) in TSU (technology service unit). Reporting to GDH. The prime focus of the team is: - Implementation of a focused growth strategy across account clusters, working in tandem with sales and delivery- Lead end-to-end.

Pune, Maharashtra, IN

Promoted to a senior role of Delivery Partner will following responsibilities- Delivery Management - Product Engineering Services for 2 delivery units = Microsoft DU (dedicated to Microsoft ) and ISV DU (30+ accounts and project teams Projects include development (Agile and Waterfall methodologies), QA and managed services. - Customer Success - CSAT (NPS.

Pune, Maharashtra, IN

- Microsoft technology practice delivery leader- SPOC to manage Microsoft (as a client) relationship.- Customer Success - Regular travel to Seattle (MS headquarters ) for project reviews, client relationship, QBR, onsite team connect, account growth.- People management - Head an org. structure (50+) of Program Managers, Architects, Development Leads, and.

Bellevue, WA, US

Head the Global organization - Customer Success (India, USA, Europe), of 30+ professionals, supporting Contract Lifecycle Management (CLM) SaaS product offering. Provide leadership and direction in the following areas -- Establish ITIL based Global Support with follow the Sun Model. * Recruit experienced team (managers and IC for each functional role in.

Milwaukee, Wisconsin, US

Head the Electronic Payment Services - Customer Support team in India consisting of Product support reps. and Technical Account managers. Reporting into the CS organization in USA.- Contribute to the Service Strategy of my organization and then collaborate with fellow leadership team to formulate the plan for achieving these objectives like CSAT and SLA's.

Milwaukee, Wisconsin, US

Responsibilities -· Manage the customer support relationship with Strategic clients in USA, for the Electronic Payment services division, supporting Money Movement and Wealth management aggregation products.Partner with internal Client Relations team to create a single, seamless CashEdge face to the clients.- Manage escalated client cases. Supervise and.

Boston, Massachusetts, US

• Joined Mimosa Systems, later acquired by Iron Mountain.
• Reporting to VP - Engineering, charter for my role was to build an advocacy engineering team.Hired and formed an Escalation team to manage resolution for support/customer cases which have been escalated to engineering.
• Participate in weekly “support war room” meeting with the CEO, SVP of Support, VP or professional services and 2 customer satisfaction Managers. Purpose of the meeting is to review product issues, support issues.
• Recommend and drive preparation of hotfixes and dot releases to customers. This includes -o Defining scope of the dot release by working with support leadership. Negotiate with development and QA managers and decide on.

Santa Clara, California, US

1. Reporting to VP - Customer Support, I built, hired and managed Global technical service program and organization, supporting eHealth customers which fall in 3 categories - EnterpriseOndemand, Enterprise Integration and Partners/Affiliates.2. Charter was to setup a TechnicalSupport program / org. following ITIL principles.3. Defined Service Level.

Reston, Virginia (VA), US

I was in charge of applications administration for CRM and BI apps Siebel, Informatica (PowerCenter and Power analyzer), Hyperion (Planning, Essbase, reports, analyzer, EAS ) which are used in Verisign Production setups. Duties included1. installation and configuration of these apps and Production. test and development environments.2. Maintenance and.

Key points* Achieve Siebel 7 certificationAchievements: Received over 100 customer surveys with an average Customer Satisfaction score of 4.5 out of 5. Received 2 consecutive quarterly awards for getting the highest number of Customer satisfaction surveys, in worldwide Siebel technical support, with a perfect score of 5 out of 5.

Chesterfield, MO, US

I managed all technical support issues for big Enterprise CRM customers (Microsoft; Xerox Inc.; Prudential, Inc.; Motorola).* Single point of contact for key customers (CRM) problems. Managed through hands-on work; coordinating with technical team members, and interacting with other internal departments - QA, Engineering, Sales etc. as needed.* Responsible.

Chesterfield, MO, US

Joined Clarify Inc. which was bought over by Nortel Networks and then acquired by Amdocs.