Manish Kumar Email & Phone Number

Noida, Uttar Pradesh, India

Greater Delhi Area

• Managing global client relationships and coordination for smooth service delivery and project.
• Prepared strategic action plans, including resources, and time frames, and managed finances & budgets.
• Monitor daily activity schedule and progress, identify any variances, perform any required corrective actions, and communicate to all stakeholders.
• Strong understanding of ITIL Service Management best practices with an emphasis on Incident Management, Problem Management, Change management, Service Level Management, Request Management, Release Management, etc.
• Knowledge Management documents processes, procedures, and troubleshooting activities to improve the efficiencies and effectiveness of the Service Desk, Technologists, and Operations.
• Create a business case, project feasibility reports and content of the project/workstream to deliver on the business case benefits, budget and timescales.

Sarita Vihar, Delhi, India

 Working experience on L1, Escalation Desk, L3. As it is Telecom centric process, so we mainly focus on resolution for internet related issues. Working as First level contact for vendor and client. Maintaining Excel sheets, taking follow up with the vendors for on time resolution. Coordinating with Clients and maintaining a data of their.

Delhi, India

Worked as associateHandling all level of escalation regarding telecom.Worked on tickets.Worked on Excel.

Bachelor Of Technology - Btech, Mechanical Engineering

Activities and Societies: Cricket Table Tennis Volley Ball Fest Concentrations in mechanical and electrical engineering provide a broad.

10Th Boards, Science