Manish Kumar Email & Phone Number

Noida, Uttar Pradesh, India

Greater Delhi Area

• Managing global client relationships and coordination for smooth service delivery and project.• Prepared strategic action plans, including resources, and time frames, and managed finances & budgets.• Monitor daily activity schedule and progress, identify any variances, perform any required corrective actions, and communicate to all stakeholders.• Strong understanding of ITIL Service Management best practices with an emphasis on Incident Management, Problem Management, Change management, Service Level Management, Request Management, Release Management, etc.• Knowledge Management documents processes, procedures, and troubleshooting activities to improve the efficiencies and effectiveness of the Service Desk, Technologists, and Operations.• Create a business case, project feasibility reports and content of the project/workstream to deliver on the business case benefits, budget and timescales.• Ensure activity SLA and quality milestones should be achieved and mitigate project risk events to minimize the impact of the risks on the project.• Working closely with the service partners, end customers, and internal facilities for smooth project execution.• Monitor performance, project scope, changes, and teamwork to ensure timely project delivery.• Audit of hours on weekly basis for payroll processing, Creation of Invoices and payments application on Quick books.• Maintaining excel sheets, creating data of customers and performing an intense reconciliation of the process.• Managing project documentation and reports along with a daily progress report (DPR).• Managing customer escalations, feedback, issues, problems, and requirements.• Establishes policies by entering client information. Inform clients by explaining procedures, answering questions, and providing information.• Managing the execution of the tasks as defined in the project plan/customer needs to achieve the desired goals.

Sarita Vihar, Delhi, India

 Working experience on L1, Escalation Desk, L3. As it is Telecom centric process, so we mainly focus on resolution for internet related issues. Working as First level contact for vendor and client. Maintaining Excel sheets, taking follow up with the vendors for on time resolution. Coordinating with Clients and maintaining a data of their requirements. We are able to check network parameters and modem link status and on basis of that troubleshooting is followed. Troubleshooting steps includes Router and system reconfiguration by remote access.

Delhi, India

Worked as associateHandling all level of escalation regarding telecom.Worked on tickets.Worked on Excel.

Bachelor Of Technology - Btech, Mechanical Engineering

Activities and Societies: Cricket Table Tennis Volley Ball Fest Concentrations in mechanical and electrical engineering provide a broad.

10Th Boards, Science