Manishkumar C. Email & Phone Number

Pune, Maharashtra, India

Working at client location of Credit Suisse. Also managed ~ 300-member onshore and offshore customer.Embedded Program Management within the Global Core Technology Group with distributed teams across the LIS, EMEA and APAC Create rich dashboards for C-Level Management, through strong planning, analysis, designing rich data visualizations and dashboards to communicate complex ideas using Business Intelligence.Designed, established and operated the RMC to manage the portfolio and enabled disciplinedand structured governance structure, improved tracking and benefit realization across work streams.Coordinated and managed Program Level Risks & Issues at the intersection of multiple related projects directed toward the same strategic end organizational objectives.Contribute to the development of automated reporting solutionsCreate and deliver HR reports, dashboard and analyses for senior and executive level audiences.Create and maintain detailed documentation on all projects/requests.Knowledge of SQL Server development and visualization tool would be an asset.Knowledge of our global SAP BI reporting, focused primarily on leveraging the suite of SAP Business Objects tools (BO Universe development, WebI, BO Explorer, BO Visual Analytics, etc.).Responsible for managing development with regards to MI / BI reporting.Aid in developing style guide for development of BI visualizations, design of components, naming of items,data source creation and naming.Database Management and Data Modeling.Lead meetings with technical peers regarding the solution designs.Perform peer review of code and testing in order to detect and minimize application problems. Develop and provide training to team members and staff on basic utilization and advanced proficiency, up to and including training others to provide backup to this role/function.

Pune, Maharashtra, India

Working with CPO office as Manager MIS.Assists in the design and delivery of high-performance, low-maintenance and user-friendly customer interface for the business intelligence metrics.Actively participates in change management activities including identification of stakeholders and assessment of existing reporting.Worked with HR Ops head and team to build a database framework to process real-time updates related to joiners, promotions, internal movements and exits.Developed a resource mainframe to access employee data which helped Business HR teams during in-person discussions with employees.Developed a part of the Applicant Tracking System in MS Access which will be utilized by recruiters to access candidate information and update candidate records.Developed custom dashboards for CPO to refer during Leadership discussions.

Pune, Maharashtra, India

Managed 4-member onshore and offshore customer support team that responded to 2400+ helpdesk tickets annually from 10 countries in Service now ticketing system.Led in depth application support project having 108 Applications in different environment resulting in lowering application issues and maintenance costs, centralized administration and improved accessibility.Created sub teams/towers to manage tickets from different countries also to manage in reduction of Service Desk Requests and faster resolution times.Assist in providing counsel and strategic advice to leaders and spokespeople that connects PR goals to business goals.Also managing internal as well as external monthly audits.Implementation and tracking AVM DART i.e. internal Effort tracking tools and zero maintenance as well other levers.Supervised Elektrowerke Application Environment that supported 14+ applications, many of which are mission critical to its customers.Performed in depth analysis on the data pulled for adhoc request and prepared graphs Using MS Excel and Power BI Reports.Worked on VBA project for one of the leading Product Company for its pricing domain with MS access. Update the data & MS access related data. Also working on MS office application reports and Create/use VBA to update and enhance the client pricing reports simpler and easier. Also using the Access and excel to generate the report.Responsible for all project lifecycle phases, from specifications and coding through deployment, testing, debugging, documentation, and maintenance.

Pune, Maharashtra, India

Assist in development of reports, providing content and writing of key observationsMakes recommendations about methods to collect, analyze and manage data to improve data quality and theefficiency of data systemsCreate, extract and perform complex reports utilizing various databases and providing recommendations todifferent levels of managementWorked on different VBA projects on citrix client server and Business Objects queries and LocalEnvironment with MS access. Update the data & MS access related data. Also working on SAP BO and MSOffice application reports and Create/use VBA to make the client reports simpler and easier. Also using theBusiness objects system to generate the report.Also working on VB Scripting and Batch files coding.Worked on a web project of resource management for tracking the productivity and utilization of theemployees by capturing the day to day activity.

Pune, Maharashtra, India

Code, Test and Execute information systems projectsCompile, maintain, and distribute AML Americas management reporting including: Daily Reporting –compile and report all work coming in and completed; Weekly Reporting – compilation of above DailyReport covering each calendar week of work; Monthly Reporting – Monthly Report package compilation ofDaily Report covering every calendar month for each line of business in multiple formats; Developconsistent Global reporting methodology to solution, standardize, and automate all Global reports (Power BI,SQL Server, etc.)Develop, test, and implement reports and supplemental processes to support reports for Consumer RiskManagement and North American Collections, utilizing the Microsoft stack of tools (MS SQL Server, MSReporting Services, MS Excel)Preparation of Client Servicing Reports for complex and sensitive clientsDeveloped various projects based on excel having the access back end, also created management relatedwebsites using C# and asp.net and SQL Server as back end like Key Operating Statistics where seniormanagement can view attrition, Billable, Bench, Transport defects, seat utilization and available HeadcountNumbers and graphs for better forecasting and change if required for their respective areas.

Pune, Maharashtra, India

Assist with preparing monthly Operations Group forecast and tracking actualDevelop and execute the reporting and business intelligence functionsParticipate fully as a member of the team, promote team effectiveness, and facilitate a positive workenvironmentProvide support to the Business Manager with ad hoc tasks when necessaryUnderstands initiatives and supports best practice of Data Management groupAutomated the new and existing excel reports using excel VBA requested by the clients i.e. JaguarLandrover. Making reports dashboards on excel and send it to the Management and clients.

Pune, Maharashtra, India

Advanced working knowledge of Microsoft Excel, Access, and Power PointAutomate manual reports/processes to make day-to-day operations more efficientCollaborate with team members to analyze, design, build, or support a solutionTo make reports of Excel including macros.Knowledge of making client required reports, designing & making macro based reports, daily report etc.Knowledge of making reports in access & retrieving data using query, Retrieving data from SQL QueryAnalyzer.

Pune, Maharashtra, India

Coaching, mentoring and training the teamTo monitor call of agents, making repots etc.Serving as the administration of ECCC Quality Management System (e.g. uploading new agents, ensuringAgent PCs are set up correctly, running reports, etc.)To take Inbound calls for IDEA Cellular Ltd.Meets the standards of the job, such as quality standards, adherence to schedule, and average handle timeProvides customer support by phone, email, or instant message to consumers. Serves as primary contact forinbound customer issues. Escalates more technical product-related issues to the proper Product SupportdepartmentParticipate in activities designed to improve customer satisfaction and business performanc

Diploma, Computer Engineering

S.S.C., Second