Manishkumar Shukla Email and Phone Number

Roles & Responsibilities: Product Selection & Submission of offers to the client as per their technical requirement. Submission of Techno-Commercial Bid & Price Bid of Government & Public sector tender. Responsible to resolve, close and escalate customer’s technical queries by providing technical support in pre-sales (product selection, document requests, application information) and post-sales (product installation, troubleshooting, technical characteristics, technical… Show more Roles & Responsibilities: Product Selection & Submission of offers to the client as per their technical requirement. Submission of Techno-Commercial Bid & Price Bid of Government & Public sector tender. Responsible to resolve, close and escalate customer’s technical queries by providing technical support in pre-sales (product selection, document requests, application information) and post-sales (product installation, troubleshooting, technical characteristics, technical complaints) support. Responsible to provide pre-sales and post-sales technical support to customers on all available channels (ex: phone, email, chat, web) and prioritizing customer’s support needs. Resolve technical requests from customer on product and solutions effectively within fixed timeframe. Understand, evaluate and reproduce received technical questions, determine the causes and convey the solution to reported problem. Take ownership and ensure the customer is satisfied before closing any request. Installation, Commissioning and Testing of Numerical Relays, Auxiliary / Lock-out Relays & Integrated Protection and Control Systems. Installation, Testing & Commissioning of Feeder, Motor, Generator, Transformer and Distance Protection relays. Installation, Testing & Commissioning of Motor, Generator, Transformer and Line Differential protection relays. Co-ordination with clients for Relay testing, Setting calculation and final setting, Test report submission and all site activity. Work as a team leader in coordination with testing engineers, technicians and customer for the smooth running of project. Responsibility of meeting the project schedule.Skills: Experience in different protection schemes – Feeder, Motor, Generator, Distance, Line and Transformer Protection. Good computer literacy and well versed in TEST KITS (OMICRON) / MS OFFICE / EMAILS Excellent communication skills and ability to interact with global customers. Excellent team player. Show less

 Conducting Kick off Meetings with customer regarding technical queries, document approval, project schedule. Conducting technical discussions with vendors regarding product specification as per project requirement. Follow ups with the customer for the payments. Coordinating with the customer for the requirement of material & dues pending. Preparation of Project Planning Package, Billing Break-up, DCI, MCI, Milestone Certificate & Job Procedure. Liquidation of Punch… Show more  Conducting Kick off Meetings with customer regarding technical queries, document approval, project schedule. Conducting technical discussions with vendors regarding product specification as per project requirement. Follow ups with the customer for the payments. Coordinating with the customer for the requirement of material & dues pending. Preparation of Project Planning Package, Billing Break-up, DCI, MCI, Milestone Certificate & Job Procedure. Liquidation of Punch Points. Installation & Commissioning of Emergency Fire & Gas Shutdown Systems, Meter Box, CT & Energy Card. Show less

 Installation & Commissioning of WIMAX systems for ONGC, British Gas, BARC and NPCIL. Maintenance of VATMS network for Oil and Natural Gas Corporation Limited. Fibre Optic Networking, Splicing & OTDR testing. Installation of BTS equipments Maintenance of EPABX systems.

 Deputed at ONGC Mumbai for maintenance of Enterprise Wide SCADA/RTU system at offshore drilling rigs andoffshore production platforms covering 157 Nos. offshore platforms, 10 offshore rigs, 247 nos. onshoreinstallations, 2 processing plants and 65 onshore drilling rigs Development of SCADA/HMI screens as per P and ID. Online & Telephonic support to customer as per customer’s requirement.