Manish Lama Email & Phone Number

Nepal

Sydney, New South Wales, Australia

Leading comprehensive customer support via phone, email, or ticketing systemSpearheading troubleshooting for Windows 10/11, enhancing system stability for usersExceeding expectations in remote assistance, ensuring seamless troubleshooting experiences for usersImproving staff efficiency by setting up new computers and configuring softwareOverseeing printer installations to enhance operational efficiency and user accessibilityIncreasing user management efficiency in Windows… Show more Leading comprehensive customer support via phone, email, or ticketing systemSpearheading troubleshooting for Windows 10/11, enhancing system stability for usersExceeding expectations in remote assistance, ensuring seamless troubleshooting experiences for usersImproving staff efficiency by setting up new computers and configuring softwareOverseeing printer installations to enhance operational efficiency and user accessibilityIncreasing user management efficiency in Windows Server AD and Azure ADDecreasing administrative complexities by skillfully managing tasks in Azure Active DirectoryImplementing proactive support for Office 365 applications, optimizing user experienceEnhancing user productivity and email management through troubleshooting and setupExceeding expectations in basic group policy management tasksImproving network security with skillful implementation of measures like VPNsIncreasing network efficiency by managing IP address allocation and configuring DHCPDemonstrating technical expertise in monitoring Windows 10 performance through Task ManagerManaging CPU, memory, disk, and network usage to maintain system performanceEnhancing system stability and user experience through proactive troubleshooting approachesLeading initiatives to resolve backup and recovery challenges, ensuring ongoing business continuity Show less

Sydney, New South Wales, Australia

Assisted in managing stocks, ensuring availability of products, and restocking shelves as required to maintain optimal inventory levels.providing exceptional customer service by addressing inquiries and ensuring customer satisfaction.Collaborated with team members to optimize store operations and create a welcoming shopping environment.

Troubleshoot software problems to ensure optimal functionality and performanceConducted system diagnostics and resolved software-related queries promptlyManaging user accounts, passwords, and access controls to maintain system integrityAssisted clients with software installations, configurations, and troubleshooting processesCollaborated with the team to address technical challenges and improve customer satisfactionAddressing customer inquiries, resolving complaints, and… Show more Troubleshoot software problems to ensure optimal functionality and performanceConducted system diagnostics and resolved software-related queries promptlyManaging user accounts, passwords, and access controls to maintain system integrityAssisted clients with software installations, configurations, and troubleshooting processesCollaborated with the team to address technical challenges and improve customer satisfactionAddressing customer inquiries, resolving complaints, and providing personalized recommendations for satisfactionDocumented and tracked software issues for efficient resolution and future referenceImplementing quality control measures to ensure adherence to regulations and company policiesOffered remote support to clients, resolving software issues efficiently and effectivelyProvided training and guidance on software usage and best practices to end-usersMonitored software performance and identified areas for optimization and enhancementUpdated software documentation and knowledge base to facilitate user understanding Show less

Advanced Diploma In It, Information Technology

Higher Education, Physics, Physical Sciences

Education record