As the Chief Operating Officer at Invezza Technologies Pvt. Ltd., I bring over 17 years of dedicated experience in the IT industry, marked by a successful journey in customer engagement, service delivery, program management, and portfolio management. With a PMP certification and PMI Agile Certified Practitioner, my expertise lies in operations strategy, performance management, strategic planning, portfolio and program management, operations management, and team leadership. I emphasize transparency and empowerment, fostering a culture where teams thrive. My leadership is anchored in values such as integrity, innovation, accountability, and ownership. Passionate about driving innovation, I envision bringing a dynamic blend of strategic insight and operational excellence to contribute to the continued success and growth of the organizations I serve.Earlier roles include:-Successful service delivery with a high level of customer satisfaction, managing multiple accounts for the team worldwide, collaborating with senior management on client accounts and their respective growth, project planning and its successful execution, exploring areas to expand client's business, helping client's with strategic decision and ensuring project delivery on time with quality.Specialties: -Customer Engagement, Operations Strategy, Performance Management, Strategic Planning, Technology Integration, Risk Analysis and management, Innovation and Digital Transformation, Financial Management, Service Delivery, Operation Management, Project Management, Program Management, Team Management, PMP Certified, PMI Agile Certified Practitioner (PMI-ACP), Planning & Execution, Communication, Change Management, Process Improvement, and Pre-Sales Support