ICORE/CIS- Global Delivery Head for ServiceTheater (Infra Automation Platform)

I scheduled, managed, and coordinated releases of multiple applications within various portfolios across different teams and projects. Was a key member in several releases. Moreover, I also measure and monitor progress to ensure that application releases are delivered on time and within budget and meet or exceed expectations.My other job duties included the following: Communicate all release plans, commitments, and changes, schedule, and scope changes Develop scripts and… Show more I scheduled, managed, and coordinated releases of multiple applications within various portfolios across different teams and projects. Was a key member in several releases. Moreover, I also measure and monitor progress to ensure that application releases are delivered on time and within budget and meet or exceed expectations.My other job duties included the following: Communicate all release plans, commitments, and changes, schedule, and scope changes Develop scripts and automation tools used to build, integrate, and deploy software releases to various platforms. Maintain quality service by establishing and enforcing organization standards. Keep abreast of technology trends and developments. Manage and mitigate risks and resolve issues regarding release quality and schedule. Ensure reliable, efficient, and cost-effective configuration management processes while performing routine project activities in Test, Replica, and Production environments.My noteworthy accomplishments include the following: Amalgamated 112 Release Requests based on 109 Normal and 03 Emergency Release Requests within the timelines Maneuvered and effectuated a Weekly Release Framework to accommodate in an agile way of development Make noteworthy contributions in securing Zero Attrition within the release team in the last 3 consecutive years by motivation and leading by example Designated as chairman of the Infosec assessments, I ensured 98% of JCP modules adhered to information security standards Managed the release team from the front to complete 112 Walkthroughs, which resulted in the release of 1087 items in one year. Steered the production support and Production Level 3 defects calls as a Scrum Master Reduced defect leakage rates in production by mentoring the QA team. Show less

I was responsible for developing and directing software system validation and defined testing strategy. I also applied best practices and standard operating procedures and created innovative solutions to meet our company's technical needs. I also analysed test results on database impacts, errors or bugs, and usability.My other job duties include the following: Developed, improved, and implemented best-practice QA processes, test strategies, standards, and documentation.… Show more I was responsible for developing and directing software system validation and defined testing strategy. I also applied best practices and standard operating procedures and created innovative solutions to meet our company's technical needs. I also analysed test results on database impacts, errors or bugs, and usability.My other job duties include the following: Developed, improved, and implemented best-practice QA processes, test strategies, standards, and documentation. Conducted automated and manual tests to ensure the software created by developers is fit for purpose and any bugs or issues are removed within a product before it gets deployed to end users. Led all stages of the testing lifecycle from inception to delivery (from initial planning, creating test plans and scripts, through execution to reporting of the results. Participated in design reviews and provided input on requirements, product design, and potential problems.My noteworthy accomplishments include the following: Carried out pilot testing of top mobile messenger payment services from end-to-end Ensured effective crowd testing by defect triaging, designing test cases, and mentoring crowd testers Achieved highest test consultant rating through accessibility testing of websites and apps for E-commerce and mobile apps; improved functional and mobile app processes.Moreover, I also execute initiatives to resolve issues, tackle and remove roadblocks, and see-through resolution of requirements, issues, and defects. Show less

At Tech Mahindra Limited, Mumbai, Maharashtra. I shouldered with the responsibility of strategizing, implementing, and maintaining program initiatives that adhere to organizational objectives. I also developed and implemented the program assessment protocols for evaluation and improvement.My other job duties include the following: Developed an evaluation method to assess program strengths and identify areas for improvement. Identified key requirements needed from… Show more At Tech Mahindra Limited, Mumbai, Maharashtra. I shouldered with the responsibility of strategizing, implementing, and maintaining program initiatives that adhere to organizational objectives. I also developed and implemented the program assessment protocols for evaluation and improvement.My other job duties include the following: Developed an evaluation method to assess program strengths and identify areas for improvement. Identified key requirements needed from cross-functional teams and external vendors. Analyzed, evaluated, and overwhelmed program risks and produce program reports for management and stakeholders.My noteworthy accomplishments include the following: Designated as a Program Manager, deployed a large BSS/OSS test effort (Team size > 85 at Reliance Jio (Client Site) while collaborating with vendors. Observed the progress on various tasks as per scheduled deadlines and took steps to guarantee completion within the allowed time and effort parameters. Enhanced defect leakage ratio, Retest TAT, Tester Error of SIT, which translates to almost no defects found during E2E - boosting client confidence and project revenue. Improved operational efficiency and achieved business excellence by implementing technology-based solutions. Achieved maximum productivity by leading and mentoring an offshore team size during the year. Audited processes and monitored progress within the team on a timely basis.Moreover, I also managed a team with a diverse array of talents and responsibilities. Show less

At Capgemini India Pvt. Ltd., Mumbai, Maharashtra, I was entrusted with the overall accountability of contributing unique ideas and innovations during the execution of test processes to ensure a successful outcome. I managed the hiring and mentoring of test team members as well as the coordination of their activities. Ensure smooth processing of business operations by interacting with vendors.My other job duties include the following: Offered a trusted service record in the… Show more At Capgemini India Pvt. Ltd., Mumbai, Maharashtra, I was entrusted with the overall accountability of contributing unique ideas and innovations during the execution of test processes to ensure a successful outcome. I managed the hiring and mentoring of test team members as well as the coordination of their activities. Ensure smooth processing of business operations by interacting with vendors.My other job duties include the following: Offered a trusted service record in the capacity of Lead Program Manager, Program Test Manager, Test Manager, and Test Lead. Established agile practices and methodologies by defining agile practices and methodologies during the transition from iterative to agile development. Participated in Offshore Testing activities (strategic planning and execution) with client and 3rd-Party Vendor within budget and deadline while monitoring and escalating risks and issues. Clients:Reliance Jio Infocomm, Volvo Cars Corporation (VCC) Sweden, RailEurope France, Shell KL Malaysia, UK Govt' Skill Funding Agency, Telekurs Financials, Finnet 3KTV Finland, Telfort B.V. Netherlands Show less

Leading a team of Senior Test Engineer and Test Engineers and overall accountable for Data Ingest, Scenario and Application (UI) Testing for "ORION" Project.Conduct Data Ingest Testing to validate the data extraction, transformation, and load processes into the Mantas Data MartVerify that scenarios conform to Orion's technical design specifications and the alerts & data related to alerts are correctly displayed in the Orion User Interface.Log defects in Clear Quest… Show more Leading a team of Senior Test Engineer and Test Engineers and overall accountable for Data Ingest, Scenario and Application (UI) Testing for "ORION" Project.Conduct Data Ingest Testing to validate the data extraction, transformation, and load processes into the Mantas Data MartVerify that scenarios conform to Orion's technical design specifications and the alerts & data related to alerts are correctly displayed in the Orion User Interface.Log defects in Clear Quest, retest after defects are resolved, document test results, analyze them and provide feedback to developers Show less

Developed test plan using FRS, TDS & Business Processes and review test casesPerformed integration, usability, cross-platform, regression testing during different stages of the application developmentLogged defects in Clear Quest, document test results, provided feedback to developers and retest Responsible for conducting IBS (Integrated Business System) - System Integration (SIT) & System Acceptance Testing (SAT) for the following applications1.Clarify (CRM) - a… Show more Developed test plan using FRS, TDS & Business Processes and review test casesPerformed integration, usability, cross-platform, regression testing during different stages of the application developmentLogged defects in Clear Quest, document test results, provided feedback to developers and retest Responsible for conducting IBS (Integrated Business System) - System Integration (SIT) & System Acceptance Testing (SAT) for the following applications1.Clarify (CRM) - a Customer Relationship Management Application, used to validate the customer and update related services and information. 2.Phonegen to provision handset and handle star feature codes dialed from Mobile Phones. 3.NIMS to allocate Mobile Directory Numbers & Mobile Identification Number4.SOTAS- SOTAS is Fraud Management System (FMS) used to generate alert based on rules define inside.5.Others: SAP and EBiz Show less