Manish Reddy Pashya Email & Phone Number

Dublin

• Analyzing business requirements with stakeholders to identify their needs and requirements and translate them into technical specifications for the Salesforce platform.• Designing and configuring Salesforce platform to meet business requirements. This involves in creating custom objects, fields, workflows, automation rules, Process builders, Triggers, page layouts, record types, public groups - User support tickets, configuring Account and contact management best practices and other Salesforce components.• Integrated Salesforce with other systems, such as Vonage, Smart Routes, Matrix, etc. • Developing custom solutions using Apex, Visualforce, and other programming languages.• Conducting testing and quality assurance to ensure that Salesforce meets business requirements and working seamlessly.• Documenting processes and procedures to ensure that they can be easily understood and followed by team members.• Providing end-user support including troubleshooting issues and providing training to users.• Creating Reports and Dashboards to help stakeholders track their progress against key performance indicators (KPIs) and gain insights into business performance.• Ensuring data integrity within Salesforce and developing strategies to maintain data quality.• Expertise in analyzing Salesforce systems and processes to identify areas for improvement and optimization. • Providing ongoing support and maintenance for solutions, troubleshooting issues, and ensuring data integrity.• Designed and Developed help center website in Community cloud.• Hands on Experience in Embedded Service implementations.• Worked on Email-to-case process, Case assignment rules, Lead assignment rules and routing process for various teams in the organization.• Developed and implemented a web chat system to enhance communication and support efficiency.• Proficient in building and implementing Einstein Bots, with hands-on experience in their development and deployment.

Hyderabad, Telangana, India

● Hands on experience on salesforce Lightening and classic customization and development.● Handled administrative functions in Salesforce including record updates, user accountmaintenance and business as usual.● Experience in creating custom objects, custom fields, page layouts, custom Tabs, EmailTemplates, Reports and other various components as per the client and applicationrequirements.● Worked extensively on workflow, process builder and visual flows.● Hands on working experience in Role Hierarchy, Custom Profiles and public Groups creationand user management.● Extensive business knowledge and customization experience on various salesforce.comstandard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases,Leads, Campaigns, Forecasting, Reports and Dashboards.● Extensive knowledge on deployment using standard sales-force change-sets and Force.comIDE.● Having good knowledge and experience in SOQL queries.● Have Basic knowledge on Apex classes, VF pages and lightning components.● Built and maintained Salesforce reports and dashboards to track KPIs and develop actionableintelligence and metrics around sales funnel.● Handled inbound leads and Salesforce support requests.● Ensured a smooth communication with Sales, Marketing and call center teams, workingtogether for requirement gathering and solutions for CRM efficiency.● Good written, communication, interpersonal skills, proven team player with an analyticalmind to solve problems and deliver solutions.

Masters, Big Data Management And Analytics

Bachelor'S Degree, Computer Science