• Handling sales and account-related issues via live chat, tickets, and other social media platforms like Discord• Providing L1 and L2 technical support via tickets.• Setting up, troubleshooting, and managing nodes via the Virtfusion control panel.• Work closely with the NOC team to provide end-user support and issue resolution.• Proactive monitoring and backup of all our servers.

• Designed and develop software solutions for a variety of client projects using various technologies like PHP, Laravel, and MySQL.• Collaborate with cross-functional teams to deliver high-quality software products, including product managers, designers, and QA engineers.• Participate in agile software development methodologies, including daily stand-up meetings, sprint planning, and retrospectives.• Develop and maintain database schemas using PostgreSQL and MongoDB.• Lead code reviews and provide constructive feedback to improve code quality and maintainability.• Maintain and improve the continuous integration and deployment (CI/CD) pipelines using Jenkins, Docker, and AWS.

• Worked on several projects, including installation and customization of CMS like WordPress, Drupal, and Joomla and an e-commerce platform like WooCommerce, Magento, OpenCart, and PrestaShop.• Maintaining existing applications and Handling databases.• I dealt primarily with DNS, cPanel, WHM, Plesk, MySQL, LAMP-based systems, and other aspects of web hosting support• Providing support to an end user via E-mail and on-call.

• I was responsible for HelpDesk ticket escalations from Level 1 and Level 2 technical support.• I handled, via remote support, advanced networking, printer setups, malware removal, as well as supervisor escalation calls.