• Process Optimization: Spearheaded updates to the Manch process, reducing new outlet creation time from 2-3 days to 30 minutes, resulting in significant operational efficiency gains.• Data Integrity: Redesigned the phone number duplicity check, ensuring 100% accuracy in customer records for both new and existing customers.• App Performance Insights: Delivered weekly DMSLite app performance reports, providing actionable insights on app usage and order collection trends to improve adoption and operational outcomes.• Advanced Data Analysis: Analyzed large datasets to identify trends in customer behavior, sales performance, and market dynamics, enabling data-driven decision-making for Route-to-Market (RTM) strategies.• Dashboards and Reports: Developed and maintained interactive dashboards using Power BI and Tableau, providing real-time insights to stakeholders across sales, marketing, and product teams.• Digital Sales Optimization: Conducted deep-dive analysis of digital sales channels (e-commerce platforms and CRM systems) to optimize sales processes, improve customer segmentation, and enhance ROI.• Strategic Collaboration: Partnered with cross-functional teams to interpret data findings and recommend improvements for software enhancements and market expansion.• Predictive Modeling: Utilized statistical methods to forecast sales trends and customer demand, driving inventory management and promotional planning.• Data Quality Assurance: Established regular data audits and validation processes, enhancing data reliability for strategic decision-making.

• Managed transitions from legacy networks to NBN infrastructure for enterprise clients, ensuring seamless migrations and zero disruptions.• Delivered strategic reports to stakeholders, enabling data-driven decision-making and risk management.• Delivered timely project reporting, chaired status meetings, and ensured quality through process audits.

Senior Process Associate – Project Manager Project Name : TelstraDuration : 20 monthsRole : Project ManagementRoles and Responsibilities as a PM Single point of contact for Customer for the transition/migration. Provide effective and timely communication to key stakeholders. Communicate project requirements to site representatives, contractors and contacts. Establish Project Plan/Schedule and obtain customer acceptance. Ensure that site contacts are aware of preferred equipment location and has arranged access to rises, racks or doors for intended visit. Provide timely project reporting to customer and stakeholders. Manage risks and issues by establishing Risk and Issues Registers and maintain throughout project lifecycle. Manage the risk of service disruption during the customer site migrations Develop transition schedule to meet regulatory requirements for the Disconnection Date (DD). Ensure cancellation of legacy (old) services is completed post transition. Identify need for alternative delivery addresses where required. Inform customer of product or service pre-requisites to enable site to be made ready for service. Confirm site access and induction requirements with customer. Manage transformation projects for the customer as required. Track service orders end to end in O2A process and escalate as required to overcome Telstra caused delaysRoles and Responsibilities as a Connection Manager Provide end to end customer service to Telstra customers. Listen and understand why customer has called us and what matters to them. Take full ownership to resolve customer queries and deliver what matters to the customer on the first call. Attending escalation calls apart from taking normal calls. Conveying the client requirements to the team with regards to the process. Proactively identify and raise areas for process/policy improvement through the appropriate channels to prevent further customer issues.

Incident Recording & Classification: Efficiently recorded and classified received incidents, undertaking immediate actions to restore failed IT services promptly.Incident Assignment: Assigned unresolved incidents to appropriate Tier 2 Support Groups to ensure timely resolution and minimize service disruptions.Documentation & Logging: Logged all incident and service request details, accurately allocating categorization and prioritization codes for effective tracking and reporting.User Communication: Maintained open lines of communication with users, keeping them informed about their incident statuses at agreed intervals to enhance user satisfaction.Association with Related Records: Associated incidents with other records, including changes, problems, knowledge articles, and known errors, to streamline incident management processes.First-Line Investigation: Provided first-line investigation and diagnosis of all incidents and service requests, working to identify root causes and expedite resolutions.Resolution Verification: Verified incident resolutions with users, ensuring that issues were effectively resolved in the ITSM tool and met user expectations.Escalation Management: Escalated major incidents to the Incident and/or Problem Manager and proactively addressed incidents at risk of breaching Service Level Agreements (SLAs).Lifecycle Ownership: Owned all incidents and service requests throughout their lifecycle, ensuring accountability and effective management from inception to resolution.

Modelling Excavator machines used in mining industries using Autodesk MayaCreating props and scenes for excavator demonstration.Animating the Excavator machines, camera and demonstrate the working ofthe machines.Creating web-tutorials for the institute.Editing and compositing the final video along with addition of music in effectsusing the softwares like Sony Vegas Pro, After Effects and Adobe Premier Pro

Roles and Responsibility: Animate the camera for a particular scene. Animate characters and Lip-Synchronize Characters for various projects.  Character animation and camera animation, work upon the storyboard provided by the production team.

Support Escalation Engineer - Tier 2 (Desktop Support)- To provide highest level of technical support to the customers after conducting thorough research on the pertaining technical issues. - Performing upgrades, installation of software and drivers and essential desktop troubleshooting. - Deploying updates, service packs and hot fixes using Windows Update, Automatic Up... See moreFrontline Support Engineer - Tier 1 (Desktop Support)- Troubleshooting Home User problems relating to Operating System issues, Network connectivity, Updates, Applications- Troubleshooting issues related to Application installations, Operating System Installation. - Troubleshooting issues related to home networking. - Operating Systems : Windows XP, Windows Vista, Windows 7

Support for technical issues related to internal hardware components. Supported software issues related to Windows (Vista, XP Home, Pro & Media Center, Millennium and 98)CERTIFICATIONS Dell certified Hardware technician.Dell certified Windows XP technician. Dell certified Windows Vista technician.TECHNICAL EXPERTISE- Operating systems: Ms-dos, Windows 95 / 98 / ME / 2000 / XP / Vista & Windows 7.- Expert with issue related to Symantec Antivirus (Norton 360, Antivirus and Internet security).- Hardware: Trouble Shooting, software installations.- MS-Office package (Power Point, Excel & Word).- Knowledge on internet & basic networking.- Sound knowledge of installations, configurations and maintenance of MS operating systems.- Excellent knowledge of Excel 2003 & 2007.- Excellent Online searching Skills