Professional with over 10 years of experience in ITES BPO/KPO Industry - Service Delivery, E2E Project Management, Business development, Data analysis using BI tools, VBA automation, MIS, Fraud Analytics, Onsite and Remote Transition, Up selling and Cross selling, Strategy Planning and Client Servicing, TP, OTR, AR. Working knowledge of systems and servers.Proven ability to quickly acquire domain knowledge, analyse key business drivers, develop strategies to improve process performance standards, look for opportunities of growth and further strengthen client relationship. A proven planner, strategist cum implementer with recognized proficiency in spearheading operations/ business with an aim to accomplish corporate plans and goals successfully. Customer focussed with proven excellent skills in quickly partnering with and enhancing client satisfaction levels and footfalls. Adroit in identifying process improvements ideas and business impact for the client as well as anticipate probable issues and dissipate escalations or find resolution.