Manish Kumar Email & Phone Number

As an experienced Center Manager and Head Counselor with a proven track record in managing teams, improving performance, and achieving business objectives, I am excited to bring my skills and expertise to the table.Throughout my career, I have honed my skills in coaching, training, and guiding teams to achieve exceptional results. I have worked with contact center and back-office staff to continuously improve performance, improve first-time fix rate, and achieve financial goals. Additionally, I have acted as a line manager for test center staff, overseeing day-to-day operations and ensuring a high level of customer service at all times.I have experience in developing and communicating plans and budgets for delivering work on time, managing costs and resources, and driving change within the business. I have also assisted sales managers with inquiries, viewings, lettings, marketing, and events, building and maintaining excellent working relationships with account teams, internal and external stakeholders.My interpersonal and problem-solving skills have been instrumental in my success. I have been a change agent and process-oriented individual, resolving complex issues within my area of expertise. I have reasonable knowledge of products, customer IT systems and applications, which could be domestically and globally, especially conferencing products.In my current position at Samyak IAS, Jaipur, I manage team performance, set clear objectives and targets, and provide guidance, support, and communication to the team and students. I hold monthly financial reviews with the Finance Manager to monitor financial performance and implement actions to improve the financial position. I also review and record performance levels and provide reports to management and customers.At Patanjali IAS Classes (Delhi & Jaipur), I led data acquisition, predictive model training/validation/test, predictive model deployment, "experts in the loop," customer assistance, and contract management. I also demonstrated exceptional interpersonal skills and led change within the business via Service Development Improvement Plans.Overall, my experience has provided me with the skills and expertise necessary to manage teams, improve performance, and achieve business objectives. I am confident that I can add value to any organization and look forward to discussing my qualifications in more detail.