- Expertise in Customer Success and Retention, Key Account Management, International Business Development, IT Sales, Client Support / Customer Service, Training and building aggressive teams.- Hands-on with aligning business processes, hiring / training processes and account management.- EFL / Business and Communication Trainer (4500+ hrs)I have a vast knowledge of the Technology Services industry and am highly capable of strengthening existing client / customer relationships, developing new business, building and training teams and delivering projects within tight deadlines. I have helped many technology startup companies to expand their presence worldwide (APAC, NorAm and Europe). As an expert in Customer Relationship Management, I have serviced over 8 Indian startup companies in the last 20+ years, building channels worldwide for them.My strong technical background allows me to empathize with clients, successfully meeting their ever-changing needs and requirements. My experience lends me an expertise to deliver integrated solutions incorporating high margin services. This integrated approach has enabled me to develop new business accounts into long term trusted clients with significant repeat and annuity revenues.Specialties: Customer Success and Retention, Key Account Management, Internet of Things (IoT), Networking, International Business Development, Offshore Operations, Web / Mobile Product Development and 'Business & Communication' Training (4000 hours).