• Act as Data Privacy SME for Marketing and social media outreach• Identifying & resolving problems; conducting audits; determining system improvements; driving change management.• Lead CX program for EXL and create strategy to improve customer satisfaction. • Lead automation and implement intelligence tools to improve current processes and develop procedures for optimized efficiency and productivity across enabling functions.• Meeting quality assurance financial objectives by… Show more • Act as Data Privacy SME for Marketing and social media outreach• Identifying & resolving problems; conducting audits; determining system improvements; driving change management.• Lead CX program for EXL and create strategy to improve customer satisfaction. • Lead automation and implement intelligence tools to improve current processes and develop procedures for optimized efficiency and productivity across enabling functions.• Meeting quality assurance financial objectives by estimating requirements; preparing annual budget; scheduling expenditures; analyzing variances; initiating corrective actions • Maintaining & improving product quality by completing product, company, system, compliance, and surveillance audits; investigating customer complaints.• Preparing quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes • Re-design content management process, Create E-learning module on protection of client confidentiality and IP• Create social media and Marketing campaign guidelines and formalized process for review such collateral.• Drive strategic initiatives for the organization in line with the gaps identified through strong process and governance. Manage corporate overview, dashboards, and sales analytics.• Work closely with Senior leadership and provide weekly/monthly updates on wins, customer referral program, CXO connect and entire portfolio of collective projects. Show less

Responsible for continual improvement in Growth Office to improve operational metrics with high focus on quality, productivity and cost. Led several projects on Growth, Productivity, Quality, Delivery, Customer Satisfaction and Cost Reduction initiatives using lean & six sigma methodologies.