Manish S. Email & Phone Number

India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Siliguri

 Receiving and processing POs and customer service requests from vendors and customer in a timely and appropriate manner. Making sure orders ships on time and arrive early as of the distributors in-hands date. Invoicing customers/distributors for every order processed, keeping in mind they are being charged as per the company’s brochure/ price sheet. Contacted and followed up with customers to solve billing issues. Acted as a point of contact between other departments and business units to resolve issues related to orders that are out of the Service-Level Agreement. Interacted daily with international customers, vendors, and all freight forwarders to answer all inquiries, issues, and complaints regarding their orders. Coordinated special requests and gained approvals from distributors. Being a medium of contact between Graphic Designers and Distributors. Interacting with the CEO over calls or emails to ensure all concerns are handled immediately. Resolved tickets on a daily basis using tools like Zendesk. Proficient in project management and order management tools like AirTable, Asana, OrderDesk and Trello.