Manish Sharma Email & Phone Number

California, United States

Irvine, California, Us

Smart Energy water (SEW) is the industry leading global energy and water cloud SaaS platform for customer engagement, workforce engagement, and big data & analytics to the energy and water utility sector. We lead the industry with innovative solutions that are easy to use, integrate seamlessly with existing back-end systems, increase operational efficiency, and reduce IT costs by leveraging AI, cloud and mobile, technologies.• As the Sr Delivery Manager and Program Manager I lead Global Client Technical Delivery across multiple utility companies and their portfolios.• Develop and direct the SEW Business Technology Roadmap to align with the vision of the company and the needs of the customers.• Establish and implement hybrid Waterfall & Agile, SDLC, Delivery processes for all my delivery projects. • Successfully managed and implemented the SEW's SCM web portal solution for Major Utility Companies such as Duke Energy, Lincoln Electric, CLECO, American Water, Detroit Edison, SoCalGas and SoCal Edison, San Diego Gas and Electric website portals and iOS and Android mobile solutions • To meet CPUC's regulatory requirement for LIHEAP, implemented the SEW Agency LIHEAP portals for SoCalGas (SCG) and SoCal Edison (SCE) in tightest timelines and budget. • Currently managing the implementation of SCM Mass Market, Enterprise, Landlord personas at Lincoln Electric Systems (LES), Central Louisiana Electric Company (CLECO), American Water and Detroit Edison.

Paris, France, Fr

Working as a Program Manager managed multiple high-profile client engagements including Universal Studios and Vlocity by improving service efficiency and decreasing cost through SAP Successfactors and Workday CRM and ERP utilization.• Evaluated Workday HCM solution by assisting the customer in Request for Proposal (RFP), Proof of Concept (POC) and assisting in conducting preliminary requirements gathering for Sandbox testing.• Replying to customers following requests of information and proposal requests by helping to put together business case for Customer Success Team and Sales Team to build proposals.• Assisting customers realize complete value of their investment in application. Providing consulting, project management, and implementation services.• Proposed to deliver optimal solutions leveraging Workday HCM best practices and consistently delivering client value while increasing revenue through active engagement in client management• Working with Service delivery team to align project budget, scope and timelines for project delivery.• Working to develop strong relationships with partners, account managers, pre-sales and services organization.

Morristown, Nj, Us

As a Program Manager/ Scrum Master responsible for the success of the Work Notifications System, EAM Maximo Asset Management and Warranties Project to provide cost savings value add to the business in line with the overall vision of the Google Data Centers. • Worked with various Data Center Operations, Hardware Operations, Infrastructure teams, Security, Data Center Support teams in coordination, planning and collection of the asset data to standardize dashboards for the utilization, capacity planning, maintenance and optimization of the assets.• Created and managed various Dashboards and BI metrics in Tableau and other reporting analytical tools using PLX, SQL, Python for tracking and monitoring the various assets in operational in data centers and other key performance metrics (KPIs) such as operational cycle time, warranty data, performance updates and maintenance information for the various assets, General Contractor performance metrics, sub vendor status reporting across all the Google Data Centers to help the senior managements make informed decisions.• Prepared the Project plan for the project for all the key milestones including the User Acceptance Testing, Pilot planning, Global Rollout plans and schedules for all the remaining 11 Data Centers across the world for a smooth transition to the new Work Notification system.• Responsible for helping the pilot sites migrate the existing Work Notification data for General Contractors, Subcontractors, Workers, existing active Work Notification into the new AODocs Work Notification Tool by maintaining all existing relationships and data integrity.• Responsible for developing BI Data Analytics Dashboards and metrics to track the ongoing enhancements that improve productivity and capture savings, while producing ongoing business reporting.

Los Angeles, Ca, Us

• As Program Manager for Class Action Lawsuit Settlement Project responsible for coordination, managing, coaching and mentoring the new claims analysts’ team to understand the very complex world of class action lawsuit and its implications and the various rules and regulations for claims processing.• As Lead Oracle Customer Care & Billing (CC&B) Business Analyst was responsible for documenting the end-to-end process flow for bill meter reads to rate engines, to bill generation by researching, analyzing, documenting and updating the claims data on the KCC claims portal with respect to the research and analysis of the findings of customer’s claims data.• Extensive experience in data analysis, data validation and verification of customer profiles, billing information, cancel & re-billing, various rate plans information for residential and commercial customers.• Understanding, documenting and implementing and setting up customer accounts, billing, meter reads, customer contact notes, meter-to-cash functions such as billing, rates, credits and collections to process the customer’s claims after validating with information in Oracle CC&B.• Extensive Data Analysis by researching on each customer’s claim by analyzing Electric, Water, Sewer and Refuse services to make sure their accounts were correctly and accurately billed. Extensively researching CC&B Control Central, Cases, Field Investigations and Field Activities, Account & financial activity history etc.

Oakland, California, Us

Working as PMO Project Manager with the Pricing Products Team on the New Time of Use (TOU) rate plans TOUA and TOUB getting introduced in 2017. In addition also supporting Tier Collapse and High Usage Surcharge and TOU Pilot projects in various capacities.Working as BI Business Analyst on the Oracle CC&B application understand and document the end to end billing process flows, meter-to-cash functions such billing, rates, credits and collections to generate the Rate Mailer Onsert on top of the bills being sent out to customers as per their billing cycles in CC&B.• As part of the PMO, worked extensively with IT and Marketing teams to manage the data validation and verification for the data files to be sent to Targetbase and Salesforce (CRM), updated the Tableau Daily Dashboard and Metrics for the Residential Rate Mailer project to provide updates to the Senior Management.

San Francisco, California, Us

Working as Project Manager/Sr Business Analyst in the GapTech Operations -Infrastructure Team leading projects based on the ITIL standard principles.Managed and coordinated all planned Infrastructure outages in the Network, Telecom, UNIX, Windows, Linux, Storage, Data Centers, Fulfillment Centers, Stores and Websites across all the brands within GAP on a daily, weekly and monthly basis by coordinating approvals, managing timeline schedules, communicating to all parties across the business to have minimal impact to the business. • As a BI Business Analyst, performed forecasting analysis for the future year’s Sales numbers, financials using the historical data information from the Sales, Trends data using Tableau.• Created and managed ServiceNow Change Management System for the combined Infrastructure teams for Stores and Online Support Business and IT Teams within GapTech Operations. • Worked on JIRA for all the requirements management, user stories, sprint tracking, and backlog grooming for project status, sprint status and project metrics reporting.

San Ramon, Ca, Us

Working as a Senior Business Process Analyst on Succession Management Project in Global HRIS at Chevron Corporate. Working on Succession Management and Integration with LMS and Performance modules with Success factors.As a Project Manager Implemented and deployed SAP Successfactor Succession and Learning Management application modules managing end-to-end vendor selection process through Request for Proposal (RFP) and Proof of Concept (POC) with 3 SaaS vendors. • Worked on HR and payroll data integration of Workday HCM and SAP Successfactor solution to protect the HR data in accordance with privacy laws and data sensitivity and HR data privacy compliance and data security regulation standards.• Created Pilot Disaster Recovery plan, cutover schedule plan, Training and deployment plan for the succession Go-live and Pilot phase of the project using the Industry standards for Data Retention.

Farmington, Ct, Us

Working as a Senior Business Analyst for Employee Scholar Program(ESP) and Learning Management System at United Technologies Learning and Development in the HRIS PMO Team.

Farmington, Ct, Us

Project Coordinator for the Savings Plan Transformation Project at the UTC HQ for the HR Systems

Farmington, Ct, Us

Worked for different HR projects ranging from benefits to compensation. Coordinated with different stake holders for capturing information about current processes to deliver an enhanced future project as project deliverable. Conducted full QA cycle activities to reduce rework and capture defects as early as possible.

Jacksonville, Fl, Us

In this role I worked on Authoria Compensation project which involved customization, configuration and implementation of the Authoria Hosted Software modules that have been purchased by Dun & Bradstreet. These modules were designed to be used by U.S. team leaders across business lines to perform compensation analysis and modeling for its salary planning.

In this project I worked to enhance the Standard Data Record (SDR), used by the various counties in California to evaluate the taxes filed by the taxpayers; as it lacked functionality, scalability which limited its usage by different businesses. The new Business Property Statement Valuation (BPSV- Statewide) system overcame the limitations of the SDR tool by providing more functionality, usability and provided robust user-centered design and control.

Master Of Computer Information Science (Mcis), Computer And Information Sciences, General

Masters In Computer Application (Mca), Computer Science

Bachelor Of Science, Chemistry, Computer Science And Maths

High School - 6Th-12Th Grade