Manish Sinha Email and Phone Number
Founder and CEO Mondial Advisors - Strategic IT Services. Ex-Microsoft CIO, Ex-UBS CIO, Ex-Ansys CIO, Ex-Loreal CTO at
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Mondial Advisors LLC
Manish Sinha's Location
Atlanta Metropolitan Area, United States, United States
Manish Sinha's Contact Details
Manish Sinha work email
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Manish Sinha phone numbers
About Manish Sinha
Manish has been a valued colleague for several years, at Financial Institutions like UBS, Merrick Bank and Cardworks. With a wealth of experience in senior roles such as CIO and CTO at renowned companies including Microsoft, Yahoo, Ansys, and Loreal, Manish has consistently served as a catalyst for driving IT standardization and mitigating operational risks. Manish has played a pivotal role in implementing crucial systems like Incident Management, Asset Management (HAM & SAM), CMDB, Alert Monitoring, and Change Management using ServiceNow, while successfully addressing various Internal Audit concerns. Collaborating closely with both internal IT teams and external partners, Manish has demonstrated adeptness in fostering strong relationships and achieving strategic objectives. Manish has been able to work cross sister companies (for example Merrick Bank and Cardworks) to ensure the companies have similar process using the same toolset, while still maintaining Division of Labor laws.In addition to his technical prowess, Manish has been actively involved in talent development initiatives, partnering with HR teams to coach, mentor, and elevate IT team members. Moreover, Manish has been instrumental in enhancing product and service offerings in the domains of Payments, Treasury, Internal Audit, and beyond, thereby contributing significantly to business growth and success.Furthermore, Manish is the founder and operator of Mondial Advisors LLC, a boutique Professional Services firm. Leveraging this platform, Manish can assemble a team of seasoned professionals to provide Leadership-as-a-Service for various strategic initiatives, ranging from Program Managers to Fractional or Interim Leadership roles, tailored to meet specific project needs. Manish was awarded the CIO of Year and the Peer CIO awards in Pittsburgh. Nominated by peer CIOs to the Wall Street Journal CIO Forum in USA two years in a row. Recognized by PwC and ANSYS Board for making multi years of information security enhancements in 18 months. Recognized as an external leader on GDPR and other data privacy regulations.He is active in giving back to the IT community through advisory councils (ServiceNow & Microsoft), VC advisory forums, writing a book and many publications and by speaking at global conferences like Economic Times, and National CIO Review. Developing leadership within teams by acting as an advisor to a few startups; one focused on IoT (Adrich), second on Blockchain (AIO Network) and others focused on digital identity (ID Partners) and data privacy (Bornio).
Manish Sinha's Current Company Details
Mondial Advisors Llc
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Founder and CEO Mondial Advisors - Strategic IT Services. Ex-Microsoft CIO, Ex-UBS CIO, Ex-Ansys CIO, Ex-Loreal CTO
Manish Sinha Work Experience Details
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Founder And CeoMondial Advisors Llc Jan 2021 - PresentAtlanta, Georgia, UsMondial Advisors LLC was founded in January 2021. Mondial Advisors LLC offers Leadership-As-A-Service for startups to Mid-sized Enterprises. We have seven service lines of business.1. Interim or Fractional IT leadership – Our Partners have successfully worked in senior IT roles like CIO, CISO, CTO or SVP for global companies. During their tenure, they have transformed IT from being a cost-center to adding business value for those enterprises and often making IT an additional business differentiator for the enterprises. 2. Security and IT assessment for CIO – For small and mid-sized companies that may not have a well-functioning IT department or may not know how vulnerable they are to information security attacks. 3. Customer experience enhancement – As the world is becoming increasingly virtual and the percentage of revenue coming from ecommerce is rising in most businesses, the experience of the customer is becoming more and more critical.4. Data Analytics – Every leader in every company wants to perform these kinds of data analytics, then apply business changes to the analytics, before making critical business decisions. 5. Outsourcing and offshoring – Some small to mid-sized organizations are looking into outsourcing and offshoring but do not have the resources to make it happen. We can work with these organizations to help lead the initiative on their behalf.6. Program management and Project Management – Managing programs and projects with a multitude of moving parts can be extremely complex. Without proper program management, none of the projects may succeed.7. Recruiting and Staff Augmentation – Leaders understand that they can be only as successful in transformational work, as the combined capabilities of their team members. Our Partners have made many such hires in their careers and have learnt which profile fits in the enterprise, both from a technical and cultural standpoint.
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AmbassadorGartner Jan 2023 - Aug 2024Stamford, Ct, UsGartner Peer Insights is a community-only platform where leaders across Fortune 500 companies, startups, academic institutions, government, and organizations of all types unite. All users are provided a safe and noise-free environment, so they are never alone in making critical decisions across business and technology.As a select Ambassador, our profile is specially elevated to help drive quality engagement.We are given priority notice of the latest polls, discussions, and surveys, and also be recognized through exclusive promotions. -
Strategic AdvisorIdpartners Mar 2022 - Aug 2024Prove Identity anywhereProtect privacy everywhere
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Fractional Advisor To CioMerrick Bank Dec 2022 - Mar 2024South Jordan, Utah, UsMerrick Bank is a top 20 US acquirer that sponsors over 60 Independent Sales Organizations and Agent Banks, serving more than 120,000 merchants1. It offers a variety of services, including support of multiple processor platforms, ACH processing, web site content monitoring, and a robust PCI DSS program1.My role is an advisor to the CIO and his team on strategic topic. I am working as a Change agent in the bank to help get new technology for the bank to enhance the services to customers from Merrick Bank. I work very closely to bring best-practices and standards to the IT products and services. I also work closely with the core business leaders to enhance the products and services offered by the bank to end customers. -
Director Board Of DirectorsAdrich Jun 2018 - Jun 2023Pittsburgh, Pennsylvania, UsWhat if your product could give your customers a voice? Adrich is the smarter way to connect! Better Access to Usage Data to Better Serve Your Consumer. Quality Data for Better Decisions. Maximize Sales, Optimize Delivery, Improve Margins. Adrich provides the following. 1. Direct Feedback Loop with Real-Time, Actual Data2. Customized Hardware & Software to Fit Your Unique Needs3. A way for any consumer product to reorder when close to completionI am on the board of directors and an active advisor to the company CEO and CRO -
Strategic AdvisorBornio Apr 2022 - May 2023Enterprises are challenged in how to continue to leverage sensitive data and comply with privacy regulations like GDPR, CPRA, PIPL, HIPAA, and PCI.Bornio’s patented Data Privacy Filters® deliver regulation-safe data for sharing with internal and external data consumers..
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Executive Council MemberCio Professional Network℠ Dec 2022 - Mar 2023Atlanta, Georgia, Us -
AdvisorAio - Verified Financial Identity Sep 2020 - Mar 2023Raleigh, North Carolina, UsAIO accelerates customer onboarding and loan origination by up to 80% and saves costs through digital collection of automatically verified documents. AIO’s platform and mobile app enable enterprises and financial institutions to quickly meet KYC/KYB compliance requirements and assess risk levels with just a few clicks. Using AIO’s patented technology, digital documents from any trusted data provider worldwide (both public and private sources, which the customer can access) are collected, without any integration, and automatically validated. AIO reduces customer abandonment rates during onboarding, increases customer satisfaction, and minimizes risk and fraud. Our digital experience also protects customer privacy by design. AIO is an award-winning Israeli startup driving trust in business relationships. -
Corporate Chief Technology OfficerL'Oréal May 2018 - Sep 2022Paris, FrI was recruited by the Global CIO of Loreal to join Loreal Paris as the corporate CTO. In this role, I am responsible for the digital environment and all enterprise applications utilized by global business functions like Central Marketing, Research & Innovation, Manufacturing, Digital (E-Commerce), Human Resources, and Travel Retail. We have been implementing strategies for transforming global end user experience both internal and external to Loreal. We are transforming the company sales model from “sell through” to “direct to consumers”, so we can know our customers and personalize products and services for them. We have deployed an Artificial Intelligence powered chatbot applicant filtering process to reduce manual intervention and increase effectiveness. We are utilizing AI and ML to reduce the “drift” between forecast of products and production.During the Covid-19 crisis my team created cohesion among geographically dispersed and cross-functional teams to provide end user services (Office 365, CRM, other business applications). We enabled 85K employees to work from remote efficiently. Microsoft created a case study for the utilization of Teams in Loreal and for the co-development of Teams Events between Loreal & Microsoft. We resolved significant communication, organizational, and support gaps on the production floor to equip them with robotic arms and RPA to reduce the human presence necessary on the production and distribution floors. We have created a global IT4IT team which is implementing ITIL processes, tools, and technologies to make IT more efficient and increase end user experience. We are chartered with digital security and implementation of data privacy policies. Data privacy policies globally is deciphered, and processes implemented form the corporate team. Document management and knowledge management solutions are also deployed globally. I am part of the Senior leadership team focused on Transforming IT to become a strategic business partner. -
Industry Board MemberUniversity Of Pittsburgh Aug 2016 - Mar 2018Pittsburgh, Pa, UsThe Industry Board is a collaboration of the University of Pittsburgh Department of Computer Science and leaders in industry. For the University - The Industry Board provides a means of keeping the University of Pittsburgh in touch with industry to facilitate feedback on the "state of industry" and ensure that course offerings align with the latest industry needs. For Industry - The Industry Board works to build a business environment to attract and retain prospective students and employees. It also facilitates the development and hiring of qualified candidates from the University of Pittsburgh and supports initiatives to educate computer science professionals on the latest technology and security trends. -
Chief Information OfficerAnsys, Inc. Oct 2014 - Mar 2018Canonsburg, Pa, UsANSYS is a high-tech business that enables engineers and product designers to simulate their product promise before the product is prototyped or built. This is done by utilizing Multi-Physics Simulation and by creating digital twins for maintenance. ANSYS products scale up to 150K cores hence requiring scalability from IT to new heights. In 2014, I was recruited by the ANSYS CFO and CPO to move from Singapore to become the first ever CIO for ANSYS Inc. I was responsible for the global digital environment and business applications, including hundreds of cores of processing power in datacenters and the cloud, Salesforce, Apttus and entire enterprise applications.We built a team of 200 employees in IT with a budget of over $100M. In 3 years, we had transformed IT from a cost center to a group providing business value and enabling Business Differentiation. We had a rolling 3-year vision and strategic road map on which business and IT were progressing together. A key factor in success was creating a culture and team mindset focused on "going forward together." IT worked with key business leaders to build E-Commerce solutions on Azure to take ANSYS from a “shrink-wrapped” product company to a digital solutions company. We set up ANSYS to scale and become a multibillion-dollars organization.We equipped ANSYS with Master Data Management to integrate the various companies acquired by ANSYS into one company. We also brought in new technologies and global end-to-end business processes to enable business value while still providing high level of information security. We deployed a new corporate web site with ecommerce solutions and technologies like identity management, VPC, VDI, Cloud Compute, HPC, Office 365, Marketing Automation, ServiceNow, Salesforce CRM with Apttus CPQ, Quote-to-Cash, EBS, LMS and others. -
Board MemberPelican Brown Pte Ltd Apr 2014 - Aug 2016Singapore, Singapore, SgPelican Brown is committed to creating Ready4Business technology and operations graduates and professionals in the emerging markets. Our professional development programs offer a blend of business knowledge, technical knowledge and soft skills that create employable and highly productive individuals. We strive to combine quality education with industry-ready certifications to create careers.At Pelican Brown, everything we do is driven by a deep desire to improve business competency and productivity while lowering the training and recruitment costs for corporates. Our philosophy is symbolized by our values of Passion for Learning, Innovation in our Curricula and Professionalism in our Services, and our guiding principles of Role-specific Holistic Competencies, Experiential and Continual Education, and Measurable Results. -
Asia Cio And Managing DirectorUbs Mar 2012 - Jul 2014Zurich, ChI was recruited by the Group CIO to reduce business risk, increase info security, and improve efficiency in IT. My group was responsible for providing production stability in IT environment that serviced UBS Wealth Managers and Investment Bankers. We transformed service monitoring by implementing Artificial Intelligence powered Global Enterprise Monitoring (GEM) solution that alerted of incidences before they happened or provided the fastest resolution if they happened. The solution reduced P1 incidences by 25% in 2 years. We also implemented a 24/7 BCM between India /Nashville reducing downtime by 20%.We built production stability on the Funnel Strategy of “Eliminate”, “Automate”, “Self-Help” and “Operate” to continuously improve End User Experience (EUX). We utilized LEAN to optimize processes for efficiency. We reduced cost of support by 32% in 2 years, increased NPS by 20% and reduced critical incidences by 10% YOY.We transformed the team by establishing a multi-year strategy including financial impact, risk assessment, performance metrics and governance. Improved team performance was recognized and rewarded by partner business units. We identified and remediated underperforming business processes company wide. -
Vice President Global Customer CareYahoo! Oct 2009 - Mar 2012Sunnyvale, Ca, UsMy team was responsible for Global Customer Advocacy for all Yahoo! products. 1300 agents provided customer service in 20 languages to over 30 million customer contacts annually. We created a Concierge Service for high value customers and small businesses. We bolstered team engagement via empowerment, teaching team members about the impact they made with each interaction and recognizing outstanding performance. Our Concierge Service won industry awards and Customer satisfaction doubled during my leadership.My team was also responsible for Trust & Safety and Abuse Moderation of Yahoo! products. We brought practices like machine moderation and crowdsourcing to deploy a product that made Yahoo! safe and clean. Reports of abuse reduced by 75% due to moderation. We created the Safe Internet Alliance group to create policy & technology for a safer design. Google and Microsoft joined the alliance to enhance abuse moderation. Working with Yahoo IT, we deployed RightNow CRM and InQuira self-help. We brought KCS to reduce customer churn by over 7%. Both these companies got acquired by Oracle and are now part of the Oracle CRM. We built few new teams and ITIL processes to produce stable, mission-critical support for the products. We developed staff skills and career opportunities. We integrated complex regulatory needs with repeatable processes and strong technical capabilities. -
Advisory Board MemberWinwire Inc. Apr 2007 - Dec 2010Santa Clara, California, UsWinWire Technologies specializes in providing Microsoft Technology focused Services based on Global Delivery Model to Product and Services organizations in North America and Europe. WinWire delivers enhanced customer value with its focus on Microsoft Technology Leadership, results driven Execution Excellence built on WinWire Delivery Framework (WinDFx) and provides exceptional delivery teams by attracting, retaining and growing top Microsoft talent based on its core value of putting People First. -
Cio And General ManagerMicrosoft Jul 2007 - Oct 2009Redmond, Washington, UsMy group developed customer and agent facing tools for Customer Service and Support. We developed tools that not only helped support engineers but also helped customers get access to Self Help and Self Resolve (like Fix IT). I was responsible for a $150M budget for new tools and related systems and process design. The global delivery team included application developers in Europe, Asia, and United States -
Managing Director, Customer Service And Support Apac And IndiaMicrosoft Nov 2003 - Jul 2007Redmond, Washington, UsI led a team that setup Global Technical Support Center (GTSC) in Bangalore from scratch. Under my supervision, GTSC grew from 0 to 1500 FTE and 4500 outsourcers in 3 years and started delivering 50% English technical support for Microsoft. I also managed the Customer Service and Support in APAC with a total $250M budget.
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Practice Director Consulting ServicesMicrosoft Jul 1998 - Nov 2003Redmond, Washington, UsRekindled the business for Microsoft Consulting Services in USA West Region. My job included Solution Sales to Enterprise customers, managing and growing the 150+ consultant, $60M revenue services business. Services grew 20% YOY while generating incremental product revenue. Created and executed service strategy, translated customer requirements to solutions, managed a sales pipeline, the services P&L and Customer relationship. NorCal practice fostered innovative thinking to create sales processes for increasing product sales. In 2002 NorCal was awarded “USA Practice of the Year Award”.
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Principal Technical ConsultantMicrosoft Jul 1994 - Jul 1998Redmond, Washington, UsThe primary job involved providing technical leadership to consultants and to key customer personnel to ensure successful completion of engagements and effective technology transfer. Manish needed a blend of business leadership and technical skills to make customers happy and develop Consultants.
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Ceo For A E-Learning StartupMychalktalk Inc. Sep 2007 - Mar 2009Moonlighted as CEO of an education startup in Cupertino, CA. Aimed at bringing quality higher education to rural areas in India with capable students but no access to quality education. This startup would bring the best out of these students with desire to learn by providing quality educational content from foreign universities. MyChalkTalk.com exited by selling IP to an Indian education company after 18 months of operation.
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Consulting Leader (Lob Application Development)Oracle Jun 1992 - Jun 1994Austin, Texas, UsLed the team that developed the Customer and Offering modules of the Customer Management line of business application for Pacific Power and Light in Portland, Oregon, USA. This application was later generalized and sold by Oracle to many state power companies in USA and also to a few countries globally. -
Graduate Engineer TraineeTata Motors 1988 - 1992Pune, Maharashtra, InStarted my IT career as an Application Developer building line of business applications for customers and shipping shrink wrapped products. Was a member of the team that shipped the TATA Case tool in 1991.
Manish Sinha Skills
Customer Experience
Customer Service
Customer Retention
Cross Functional Team Leadership
Strategy
Management
Process Improvement
Professional Services
Crm
Business Intelligence
Leadership
Team Leadership
Outsourcing
Call Centers
Business Development
Customer Satisfaction
Technical Support
Vendor Management
Consulting
Operations Management
Program Management
Business Process
Project Management
E Commerce
Product Marketing
Saas
Cloud Computing
Enterprise Software
Start Ups
Change Management
Solution Selling
Software Development
Sdlc
Team Building
Analysis
It Strategy
Product Management
Product Development
It Management
Strategic Partnerships
Business Analysis
Talent Management
Business Process Improvement
Team Management
Customer Relationship Management
Manish Sinha Education Details
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Carnegie Mellon UniversityComputer And Information Sciences And Support Services -
University Of Oregon Lundquist College Of BusinessGeneral
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Mit Sloan School Of ManagementArtificial Intelligence
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Stanford UniversityMachine Learning
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UdacityArtificial Intelligence
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Singapore Management UniversityOrganizational Leadership
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University Of OregonExecutive Mba
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Motilal Nehru National Institute Of TechnologyComputer Science
Frequently Asked Questions about Manish Sinha
What company does Manish Sinha work for?
Manish Sinha works for Mondial Advisors Llc
What is Manish Sinha's role at the current company?
Manish Sinha's current role is Founder and CEO Mondial Advisors - Strategic IT Services. Ex-Microsoft CIO, Ex-UBS CIO, Ex-Ansys CIO, Ex-Loreal CTO.
What is Manish Sinha's email address?
Manish Sinha's email address is ma****@****sys.com
What is Manish Sinha's direct phone number?
Manish Sinha's direct phone number is +172474*****
What schools did Manish Sinha attend?
Manish Sinha attended Carnegie Mellon University, University Of Oregon Lundquist College Of Business, Mit Sloan School Of Management, Stanford University, Udacity, Singapore Management University, University Of Oregon, Motilal Nehru National Institute Of Technology.
What skills is Manish Sinha known for?
Manish Sinha has skills like Customer Experience, Customer Service, Customer Retention, Cross Functional Team Leadership, Strategy, Management, Process Improvement, Professional Services, Crm, Business Intelligence, Leadership, Team Leadership.
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