Strong Program Management skill with expertise in Risk Management, Stakeholder management and presenting to CX leaders.Managing 5-7 projects simultaneously, tracking effort and cost. Roadmap planning to meet upcoming demand.Domain Knowledge- Online Gaming, Retail and Supply ChainDrove strategy, business excellence and enhanced customer experience; utilized the vast service management skills to transform end-to-end delivery  PMP, ITIL Intermediate Certified Professional offering 20+ experience in devising solutions and delivery for large globally distributed teams (50+ team members) Rich experience in using technology- Robotics and Automation, Natural Language Processing, Beacons and Mobility Apps and Tableau Analytics  Led more than 30 proposals for new deals and interfaced with clients on Transition solution; executed large transitions (7+ years) across multiple geographies in US, UK, China, Manila, Costa Rica and India Steered process transformation by reengineering existing process, curbed the tasks involved which resulted in significant saving in man-hours and overall cost  Expertise in managing business demand by balancing external client delivery, internal revenue growth and effective risk management controls Proven capability to addressing hostile transitions and incorporating innovative sourcing to ramp up projects and achieve cost optimisation; volunteered as a PMP Trainer for Asia Pacific region within the organization and drove ITIL Foundation trainings for delivery teams Skilled People Manager, directing productive cross-functional teams using interactive and motivational leadership that spurs people to willingly give 100% effort