At the end of 2018, an eventful year, TEAM2 was acquired by Datavail. In this current period my role has been to integrate TEAM2 operations into Datavail Operations from Jan 2019 (Acquire, Stabilise and Build).Post transition into Datavail, as a ServiceNow Delivery Head, my role is Techno-Commercial. I nurture the ServiceNow Practice including COE and customer deliveries in DevOps environments. My overall responsibilities include the following:• Ensure revenues and P&L objectives are… Show more At the end of 2018, an eventful year, TEAM2 was acquired by Datavail. In this current period my role has been to integrate TEAM2 operations into Datavail Operations from Jan 2019 (Acquire, Stabilise and Build).Post transition into Datavail, as a ServiceNow Delivery Head, my role is Techno-Commercial. I nurture the ServiceNow Practice including COE and customer deliveries in DevOps environments. My overall responsibilities include the following:• Ensure revenues and P&L objectives are achieved.• Owning the technical engagement and ultimate success around specific implementation projects, and developing a deep expertise in the ServiceNow technologies as well as broad know-how around how applications and services are constructed using the ServiceNow platform.• Nurture the ServiceNow practice & to be part in complete life cycle of service offerings like Pre-Sales /Transition/Service delivery till it reaches the matured level in Datavail.• Influence customer perception positively, contribute to relationship management. Maintain relationships with CEOs and CIOs of client companies• Carry out due diligence, where necessary, in order to acquire new business• Focus on continual improvement of ServiceNow business. Work closely with Sales, Pre-sales, Transition, Service delivery teams and key functions like HR, Finance, and Training department and support them. Show less

I joined TEAM2, a bootstrapped venture by ex-colleagues, in my quest for growth as a leader, and also to challenge myself out of my comfort zone. This one year journey has been very rewarding, in terms of strengthening my fighting spirit, in order to create a strong practice/team against all odds. It was challenging to onboard team members as well as new customers, but the learning was steep and worth the long hours required to build a new business.Major achievements: • Built and… Show more I joined TEAM2, a bootstrapped venture by ex-colleagues, in my quest for growth as a leader, and also to challenge myself out of my comfort zone. This one year journey has been very rewarding, in terms of strengthening my fighting spirit, in order to create a strong practice/team against all odds. It was challenging to onboard team members as well as new customers, but the learning was steep and worth the long hours required to build a new business.Major achievements: • Built and grew the operations for the start-up company (TEAM2) from inception and led it to $2MM MRR in the first year. TEAM2 (WWW.TEAM2.US) was acquired by Datavail in Dec 2018• Built the new ServiceNow Global practice• Developed and implemented TEAM2’s operating model and business strategy• Led the operational and financial aspects of the real estate. Led the setup of SGNA such as finance, HR and recruitment. • Own India P&L for TEAM2. Show less

I was responsible for all activities related to Datavail India and SL centers, including technical operations management, service delivery management, technical relationship management, quality assurance, financial planning and budgeting, human resource, recruitment, infrastructure, career development planning and learning and development.Span of control encompassed managing 4 delivery centers located in India and Sri Lanka with 700+ resources delivering end to end managed and professional… Show more I was responsible for all activities related to Datavail India and SL centers, including technical operations management, service delivery management, technical relationship management, quality assurance, financial planning and budgeting, human resource, recruitment, infrastructure, career development planning and learning and development.Span of control encompassed managing 4 delivery centers located in India and Sri Lanka with 700+ resources delivering end to end managed and professional services 24/7 for global customersMajor achievements: • Managed and cost optimized SGNA budget of $5MM.• Leveraged ServiceNow for automation, increased productivity from 40% to 95% in 3 years.• Established the flagship office in Powai, diversified operations into both Hyderabad and Bengaluru and managed both the operational and financial aspects of those real estate expansions. Show less

o Provided leadership, ownership, and accountability for the SDMs and PMs, ensuring delivery as per Datavail standardso Defined and implemented the Service Delivery Strategy. Drove and monitored the continued service improvement of services focusing on delivering value and customer successo Acted as the client advocate on operational and service management matterso Collaborated with other business functions to develop, implement, monitor and report upon processes that are aligned to… Show more o Provided leadership, ownership, and accountability for the SDMs and PMs, ensuring delivery as per Datavail standardso Defined and implemented the Service Delivery Strategy. Drove and monitored the continued service improvement of services focusing on delivering value and customer successo Acted as the client advocate on operational and service management matterso Collaborated with other business functions to develop, implement, monitor and report upon processes that are aligned to industry standards and best practices for improved service delivery Show less

o Responsible for Service Operations and India Infrastructure teamso Responsible for creating and administering business continuity and disaster recovery plans that will keep the company functional in the event of a crisiso Designed, developed, implemented and coordinated systems, policies and procedures and liaison customer and compliance auditso Managed annual IT budget and ensure cost effectiveness