Manish Sharma Email & Phone Number

Manish Sharma is a Experienced Assistant Manager with Strong Operational and Analytical Skills in the Mortgage Servicing Industry at Ocwen Financial Solutions Pvt. Ltd. - APAC. He possess expertise in crm, management, training, process improvement, team management and 16 more skills. Colleagues describe him as "Manish was handling MIS at Wipro when I started interacting with him. A very innovative and knowledgable person and always willing to learn. He would always go that extra mile to ensure that he is in sync with the updates and changes at the process level. In a short time he became for us the single source of information for any MIS data. That speaks a lot for his ability and attitude considering the large volume of data generated in our process. No doubt that he is an asset to any… Show more" and "Manish is dedicated and excellent individual person to work with. He understands his work clearly and works towards it excellence. He also works towards improving performance of other team members while working on self as well. He also keeps a proactive approach."

Listed skills include Crm, Management, Training, Process Improvement, and 17 others.

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  Assistant Manager

  Ocwen Financial Solutions Pvt. Ltd. - Apac

  Mar 2013 - Present - Mumbai Area, India

  Assistant Manager Client Relations Supervising Team Lead, Specialized Home Retention Department , 03/2020 - 07/2024Ocwen Loan Servicing – Mumbai Developed and executed project plans, overseeing resource allocation to ensure successful project delivery. Collaborated with program heads to manage multiple product teams in an agile manner, meeting departmental needs effectively. Facilitated team efforts in identifying and addressing project blockers and issues… Show more Assistant Manager Client Relations Supervising Team Lead, Specialized Home Retention Department , 03/2020 - 07/2024Ocwen Loan Servicing – Mumbai Developed and executed project plans, overseeing resource allocation to ensure successful project delivery. Collaborated with program heads to manage multiple product teams in an agile manner, meeting departmental needs effectively. Facilitated team efforts in identifying and addressing project blockers and issues, ensuring alignment with project objectives. Conducted sprint planning and stand-ups to foster efficient team collaboration. Implemented modernization initiatives for systems and environments through process mapping, gap analysis, and root-cause identification, resulting in effective remediation and process re-engineering. Ensured compliance with modification, investor, and disaster resolution strategies outlined by investors and government-sponsored entities.Supervised business processes and analytics for special condition loans, including litigation, contested cases, advocacy, and custom investor requirements, while adhering to investor and government sponsored entity guidelines. Led teams in achieving departmental goals and standards, ensuring adherence to policies and procedures by all team members. Facilitated communication and collaboration with various departments and investors to attain desired service levels.Managed team portfolios to optimize asset management and workflow efficiency.Collaborated with attorneys to resolve litigations and disputes related to projects.Presented detailed reports to senior managers and directors weekly, ensuring alignment with service levels and investors' requirements for all managed assets.e levels and investors' requirements for all managed assets. Show less

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  Himalayan University

  Business/Commerce, General