Manivel Krishnasamy Email & Phone Number

Sharjah, Sharjah, Ae

Sharjah Emirate, United Arab Emirates

Sharjah, Sharjah Emirate, United Arab Emirates

Certified Information Systems Auditor focused on leading the development of technology projects in alignment with business, operational, compliance requirements, and Central Bank requirements.In-house development of new programs and enhancing existing programs based on client requirements in the BPM platform, developing custom-made exception classes as needed, making recommendations for process improvements if necessary, and developing middleware for other systems for any new projects if required by SOW/WSI.Managing all applications, business vendors, procurement team, project implementations, installations/deployments, migrations, ORAP, change management team, acting as a SPOC for OPS risk, internal/external/CB auditing, ERF, and end-user computing. Acting as a liaison between line-of-business representatives.Providing 24/7 BO & digital application support when required, ensuring system availability 24/7. Offering L2 & L3 support for payment and BPM systems and coordinating with service delivery units. Ensuring all service requests, clarifications, reports, and incidents are resolved within TAT/SLA.Ensuring system availability, reconciliation of postings, implementation of central regulatory or new changes, gathering requirements from respective teams, system monitoring, and system health checks. Following the system maintenance

Sharjah Emirate, United Arab Emirates

As a Technical Project Lead, responsible for delivering projects and owning the product as part of Application Development and Support (ADM). Responsibilities included interface development (in-house) and managing applications throughout post-implementation of projects. All Central Bank regulatory mandates are implemented annually.Inward Process, Outward Process (CDC – Current dated, CIC – Current Date in Custody), and Migration were implemented with Newgen.PDC – Post-dated Cheque, PIC – Post-dated in Custody Process were implemented.Onus cheque for CDC and PDC, Corporate Cheque Scanning Process (CCS), and CCDM Integration module were implemented.PDC discounting process and Invoice discounting process with Supply Chain per party limit monitoring and core banking LMS check.International cheque collection process was implemented.Direct Debit System (DDS) was implemented for incoming, outgoing, registration, modification, cancellation, and claim processes.Similar to DDS, WSI was also implemented, which includes instant posting with other bank and core banking applications.BPM Outward Remittance (Local – WSI FTS & International – WSI TI+).Fund Transfer System (FTS) Solution application support for Central Bank regulatory compliance annually.SWIFT Payment Solution application support and periodical patches as per SWIFT and Central Bank regulatory requirements annually.Wages Protection System (WPS – Bank Pay Salary Process system) application support and Central Bank regulatory implementation annually.Integrated with Informatica ETL Data Warehouse to report to AECB Credit Score Bureau automatically for returned cheques and direct debits. Posting through middleware to the core banking system, SMS, signature verification module, Network International, HPS, CNS ATM, online banking for corporate and retail, and more.

Sharjah Emirate, United Arab Emirates

As a Technical Digital Project Lead, responsible for project delivery and application implementation throughout the project lifecycle. This includes interface development (in-house) and managing applications post-implementation.For the Contact Center and Client Experience Unit (CEU) to assist customer complaints, callbacks, queries, requests, leads, and campaigns, I implemented IVR and online banking for both retail and corporate entities, including finance, government, semi-government, and foundations/clubs.Implemented/in-progress projects with Nagarro:-Mobile banking-Online banking with EDW-UAEPASS-DDS Portal-CCS Portal-eKYC-Digital KYC-Digital onboarding-Genesys/NCR IVR implemented for both retail and corporate sectors:IVR integrated with mobile banking, online banking, SMS banking, HSM, CCM, BPM, and core banking via middleware for a seamless experience.Call back, web chat, and email management module with maker and checker process implementation to improve customer experience with NCR, CISCO, and Zoom module for video and audio recording of customer and agent screens.CNS's Ideposit module (GUI interface in ATM) implemented to enhance the ATM user experience:Enhanced corporate website to display ATM availability status (also via SMS).CCDM integration module implementation.Corporate Direct Debit Portal, Corporate Cheque Scanning Portal, and WPS Portal access via FCC implemented for:Incoming, outgoing, registration, modification, cancellation, claims, cheques, salaries, etc.WSI implemented for instant posting with other banks and core banking applications.Corporate SCDM cash deposit machine implemented with Transguard for corporate customers to deposit cash at their location.

Sharjah, Sharjah Emirate, United Arab Emirates

NEWGEN - United Arab Bank (June 2013 – July 2014)Role: Onsite Technical LeadProject Description:Implemented workflow application along with DMS solution and UAECB payment solution such as ICCS and DDS on Java and C# platforms.The project encompassed a complete operational risk end-to-end workflow for tracking risk items, risk actions, test cases, operation loss, and ORAM process flows.

Chennai, Tamil Nadu, India

NEWGEN - Sharjah Islamic Bank (November 2013 – July 2014)Role: Onsite Technical LeadProject Description:Implemented BPM, OmniScan, RMS, DMS, Omni Report, and Omni Acquire on the Java platform.Managed complete document migration from InfoFort and complete report migration from an IBM product to Omni Report Management tool and BAM.Created templates in DMS and OmniScan for front office users for scanning based on document type with validations.NEWGEN - RAK Bank (April 2013 – June 2013)Role: Onsite Technical LeadProject Description:Implemented workflow application and Omni Capture on the Java platform.Upgraded and migrated BPM & DMS solutions from OF 3.1 to OF 9.1 with customizations as per client requirements.Managed credit/debit card request processes and DMS maker/checker processes using Omni process.Enabled user management maker/checker processes and later implemented IBPs BPM module.NEWGEN - Bank Islam Brunei Darussalam (April 2012 – August 2012)Role: Onsite Technical LeadProject Description:Utilized Enterprise Document Management Solution integrated with their internet banking application for viewing customer e-statement documents.Integrated with Finance Origination System (FOS) to allow viewing of customer loan documents directly from FOS.Implemented barcode technologies for separating loan-related documents.NEWGEN - East West Bank in Philippines (December 2011 – March 2012)Role: Onsite Technical LeadProject Description:Automated savings and SI processes.Created end-to-end business process flows using an internal business process modular tool.Developed interfaces for handling credit card data using JSP, Servlet with client-side validations in Java and JavaScript.Delivered a fully automated solution to enhance work speed, ease, and security.

Chennai, Tamil Nadu, India

NEWGEN - Unilever Asia Pacific Limited Insurance Project (January 2011 – December 2011)Role: Onsite Technical LeadProject Description:The project involved semi-automating the workflow process of accounts payable for vendors from Mphasis.As the entire process was previously done in their legacy application SAP, Mphasis sought an end-to-end solution with robust and dedicated image handling capabilities to serve as a single solution across all heterogeneous applications in the organization.The proposed solution aimed to automate the tracking of all types of invoices processed in the system, offering user-friendliness, robustness in handling invoices, and ease of processing.

Mib - Master Of Internation Business, Business Administration And Management, General, A

Master Of Computer Applications - Mca, Information Technology, A+

Activities and Societies: Cricket

B.Sc Computer Science, Information Technology, A