Master Franchise for Body20 Nambia

Business AnalystProject Manager Sage CRM ConsultantSage 300c Certified ConsultantSage 300 People Payroll ConsultantGeneral Management, Strategic Planning

VCS incorporated into Direct Pay Online. Facilitate transition from VCS to DPO with local banks and industry associations.Lobby for Facilitator's License. General ManagementSales, Implementation & Training

Start up the first registered card payment gateway in Namibia, part of VCS Group.Work with Industry Associations to carve out SOP for future payment gateways applying to Bank of Namibia for operating license. Representative on Payment System Forum, including 2030 NPS Vision forum.Introducing e-commerce to Namibian Banks and Business. General operational management & Sales

Strategically manage and coordinate the activities of the Internet Banking, Merchant Acquiring, ATM & Electronic Business Development departments to ensure that these electronic delivery channels are effective in meeting the individual needs of customers in relation to the products and services offered within the Electronic Business Division.Develop & execute a business vision for the Electronic Business departments and translate business vision into strategic projects that can be monitored.Monitor the utilization of channel capacity & develop strategies for new service offerings. Interface with 3rd parties on strategic projects and general relationship management.Collaborate with members of other subsidiaries to leverage off successfully implemented strategies.

Requirements analysis, business cases, systems specifications, development coordination, testing, training and post implementation reviews. Cost centre management including budget planning and control, compilation of financial reports, management of income and expenditure. Strategy formulation, implementation and control.People and performance management, coaching and training. Project Management & Business Process RedesignMonitor growth of merchant baseRepresentation on Interbank forums e.g. Namclear. Projects worked on include Namswitch Card Steerco Project Manager for FNB Namibia & Card Workgroup Member, Cell Phone Banking (team nominated for Innovation Award for roll-out plan), Prepaid Electricity, International Prepaid Portal, Localization of Acquiring, Prepaid airtime sales on POS, CRM for Online Banking, Tourism Value Proposition Project, Valuation system for Home Loans. Sales information management system & FNB Intranet

Assist various departments with business process optimization. Developing project scopes and coordinating development tasks. Liaising with business owners, technical staff, 3rd party suppliers and project teams to develop, execute and monitor ongoing projects. Prepare reports to support analysis & recommendations for new development. User acceptance testing.User training & post implementation reviews.Implementing a systems development methodology for the Group. Collaborate with subsidiary companies.Projects worked on include CRM for Electronic Business, PayRun Salary Bureau System, Helpdesk Systems, Performance Management System, Balanced Scorecard System, Survey System, Document Tracking for Bonds Securities, Government Bonds Management System for Home Loans, Domino Intranet.

Client prospecting, needs analysis, presentations, proposals, software installations, user training, customer support, Electronic Banking representation at local trade fairs.Worked on Bankit implementation project.

Customer Service (Helpdesk), General Office DutiesWorked with Consultants on migration of Government Payroll from cheque to EFT.

Administration, preparation of documentation for disciplinary hearings, system input, overtime returns, HR Correspondence, Salary Adjustments