Manjunath Narendra Email & Phone Number

Bangalore

Manage large-scale client programs focused on business growth, technology advancement and process improvement across value-chain activities such as logistics, operations, and service. Built and managed talented teams of Business Analysts, Process Analyst, Quality Representative, Operations Specialists and Support specialists. Supervised up to 12 personnel directly and about 25 per engagement, coordinating between in-house client teams and keeping stakeholders informed of progress and milestones.Saved about 300+ Client Incidents & $2M+ annually after leading end-to-end mapping of Reclaims process (across 25 teams and 3 business units), Support and training end users on new process. Led integration of processes, policy and practices for two merging Business units within Cerner, and ensuring the best practices are shared.Built KPI and Operations dashboards. Effectively partnered with teams to meet and surpass service level agreements. Built monthly scorecard for CWx BLR business unit.Chaired CWx BLR Change Management, Problem Management and Reclaims processes. Supported CWx Themes owners and Project Managers with all the reporting and analytical needs.Spearheaded the development of the first-ever Program Management Office; defined project management processes, including requirements management & change control. Provided business analysis for projects that included success criteria, milestones, Key Performance indicators (KPIs), and Deliverable audit.Ownership of creating Monthly reports for Clients.Owned and represented CWx BLR in 3 ISO external audits, 2 ISO Internal Audits, 1 FDA audit and IT/IRS audit.Owned 2 SSAE16 Audits for Cerner India. Performed more than 30 Internal Process review, BCDR, Risk Management Matrix, International GRC documentation and Records Management.Improved Project Management processes through the implementation of a new business case template—enhanced project visibility to determine project status for Executive decision-making.

Bangalore

Create Proposals, Tenders and Biding for projects.Identify SME's and signup for projects.Identify and create the potential for add-on business by developing a deep understanding of the clients' business strategy and needs.Establish program/project direction, translate into achievable objectives, assigns resources, and project personnel tasks.Drive key performance indicators, service level agreements, metrics, scorecards and cost savings initiatives.Plan and execute strategy, ROI's, KPI's, Metrics, and Exit plan for each consulting project.Draw approach method for each consulting project and strategize resources.Develop internal & external metrics requirements and time periods to audit. Internal Metrics is more of a introspective initiative enabling us within the company to see things as the customer would look and analyse our short coming - more to catch what we are missing or doing wrong, whereas an External metrics is what we show to the customer (daily, weekly or whatever is agreed) .

Business Consulting Manager

Business Consulting and Advisory

IT Account Management

Technical Service represntative

Mba, International Business Management

International Business Management

Post Graduation Diploma, Business Administration

Ba, Economics

Activities and Societies: Apart from, studies i was also part of National Service Scheme, College Union and Adventure societyBA Economics