Working as LMD Manager of Lucknow UP and taking care of whole (FM-LH- LM) Operations.Ensures end-to-end smooth running of logistics operations for AgroStar.Adhere to and enforce all operational procedures, policies andStandard operating procedure (SOP)Responsible for all the service level agreements (SLA) & turn around time (TAT) is maintainedResponsible for a reduction in cost and increase in productivity for the In_Transit TAT.Finalization of manpower, fleet, training,… Show more Working as LMD Manager of Lucknow UP and taking care of whole (FM-LH- LM) Operations.Ensures end-to-end smooth running of logistics operations for AgroStar.Adhere to and enforce all operational procedures, policies andStandard operating procedure (SOP)Responsible for all the service level agreements (SLA) & turn around time (TAT) is maintainedResponsible for a reduction in cost and increase in productivity for the In_Transit TAT.Finalization of manpower, fleet, training, and resource planning specifically for big sale events like- Paddy Season, Wheat Seed, Peas Seed, and Maize Season, etc.Ensures customer satisfaction and reduces customer escalation by monitoring that the queries, issues & grievances are taken care of within the timeline.Implement and build scalable & seamless processes, Work closely with Technology for automated process & product development.Managing the Cost per order (CPO). Show less

Worked as Hub Manager of Kanpur Hub and took care of whole (LM & FM) Operations. Ensures end-to-end smooth running of logistics operations for the hub. Adhere to and enforce all operational procedures and policies, also ensures timely audit is conducted Responsible for all the SLA (Service Level Agreement) & TAT (Turn Around Time) maintained Responsible for a reduction in cost and an increase in productivity for the hub.Supervises activities pertaining to vendors for the… Show more Worked as Hub Manager of Kanpur Hub and took care of whole (LM & FM) Operations. Ensures end-to-end smooth running of logistics operations for the hub. Adhere to and enforce all operational procedures and policies, also ensures timely audit is conducted Responsible for all the SLA (Service Level Agreement) & TAT (Turn Around Time) maintained Responsible for a reduction in cost and an increase in productivity for the hub.Supervises activities pertaining to vendors for the upcoming new projects during new pin code expansion. NDR management, performance report evaluation. Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within the timeline Coordinating directly with Seller & Buyer’s the new initiatives like involving 3rd party for the distribution of shipments wherever there is less number of packages. Impart behavioral & soft skills training to the team as and when required. Benchmarking with Competition by updating regarding Last Mile Delivery solutions, coping up with the latest trends, innovations, and industry best practices.Monitoring security parameters across regions and ensuring no unlawful activity occurs.Analyzing key lanes performance of first & last mile. Managing the center CPS and CPK. Show less

Worked as Team Leader of Gurgaon and took care of whole First Mile Operations of Gurgaon.Handling The 11000 forward shipments in a day. Handling above 700 Seller/Client Pickup on daily basis including volumetric shipments & partial shipments.Managing all the SLA (Service Level Agreement) and TAT (Turn Around Time) maintained.Planning for a reduction in center cost and an increase the more productivity for the center.Monitoring customer escalation if any related to the… Show more Worked as Team Leader of Gurgaon and took care of whole First Mile Operations of Gurgaon.Handling The 11000 forward shipments in a day. Handling above 700 Seller/Client Pickup on daily basis including volumetric shipments & partial shipments.Managing all the SLA (Service Level Agreement) and TAT (Turn Around Time) maintained.Planning for a reduction in center cost and an increase the more productivity for the center.Monitoring customer escalation if any related to the center.Responsible for Canter Audit (Daily Basis).Managing the center CPS and CPK.Maintain the Zero loss center continue 1.5 years. Show less

Worked as Team Leader of Lucknow Large Facility and took care of whole (LM & FM) Operations.Ensures end-to-end smooth running of logistics operations for the hub.Adhere to and enforce all operational procedures and policies, also ensures timely audit is conductedResponsible for all the SLA (Service Level Agreement) & TAT (Turn Around Time) maintained.Responsible for a reduction in cost and increase in productivity for the center.NDR management, performance report… Show more Worked as Team Leader of Lucknow Large Facility and took care of whole (LM & FM) Operations.Ensures end-to-end smooth running of logistics operations for the hub.Adhere to and enforce all operational procedures and policies, also ensures timely audit is conductedResponsible for all the SLA (Service Level Agreement) & TAT (Turn Around Time) maintained.Responsible for a reduction in cost and increase in productivity for the center.NDR management, performance report evaluation.Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within the timeline.Monitoring security parameters across regions ensure no unlawful activity occurs.Analyzing key lane's performance of first mile & last mile.Managing the center CPS and CPK.Maintain the Zero loss center continue for 8 Months. Show less

Worked as Senior Executive of Gurgaon_Begmpur_CP center and took care of the whole First Mile Client & Seller pickups of Gurgaon.Maintain the center USL (Unified Service Level)Responsible for all the SLA (Service Level Agreement) & TAT (Turn Around Time) maintained.Responsible for first mile operation & proper pickups of the shipment from vendor/Client and connect with transporter for further process. Responsible for daily Canter Audit.Finalization of manpower, fleet… Show more Worked as Senior Executive of Gurgaon_Begmpur_CP center and took care of the whole First Mile Client & Seller pickups of Gurgaon.Maintain the center USL (Unified Service Level)Responsible for all the SLA (Service Level Agreement) & TAT (Turn Around Time) maintained.Responsible for first mile operation & proper pickups of the shipment from vendor/Client and connect with transporter for further process. Responsible for daily Canter Audit.Finalization of manpower, fleet, training, and resource planning specifically for big sale events like Big Billion Day Sales, Diwali festival sales, etc. Show less

I worked as a Pickup Coordinator of Gurgaon_Gateway_PC and managed the whole client pickup. (Client Like - Flipkart, Amazon, Myntra, Yepme, Jobong, Pepperfry, Homeshop18, Limeroad and Snapdeal, etc.Responsible for all the SLA (Service Level Agreement) & TAT (Turn Around Time) are maintained Responsible for first-mile operation & proper pickups of the shipment from vendor/Client and connecting with transporter for further process. Monitoring security parameters across regions and… Show more I worked as a Pickup Coordinator of Gurgaon_Gateway_PC and managed the whole client pickup. (Client Like - Flipkart, Amazon, Myntra, Yepme, Jobong, Pepperfry, Homeshop18, Limeroad and Snapdeal, etc.Responsible for all the SLA (Service Level Agreement) & TAT (Turn Around Time) are maintained Responsible for first-mile operation & proper pickups of the shipment from vendor/Client and connecting with transporter for further process. Monitoring security parameters across regions and ensuring no unlawful activity occurs.Finalization of manpower, fleet, training, and resource planning specifically for big sale events like Big Billion Day Sales, Diwali festival sales etc Show less