Manjari Raman Email and Phone Number

• As a Project Manager, managed Salesforce Community Cloud implementation for a Hi-Tech client.• As Project Manager, managed Siebel 8.1.1.11 implementation and upgrade for global service centers and sales teams for downstream function of an Oil Gas & Energy client. • As Application Support Lead, led offshore support for a global, multilingual SFA (Sales Force Automation) application involving remote clients using Siebel Remote and Handheld (PDA) - Service Operations support involved Enhancement and Incident, Request Management within agreed SLA - Scope of work included periodic data load using EIM, Assignment Manager, design & debugging of Actuate Reports, Workflow, Business Service-based functionalities• As a ITIL Process Consultant for cloud implementation project - Owned Change Management, Problem Management & Request Management. Redefined processes for Agile implementation. Supporting Account/Invoice Management activities involving cloud creation, coordination with 3rd party for patch management & managing monthly account invoices• As a Project Manager in Learning domain, responsible for design, execution, governance, reporting and industrialization of a learning framework targeting organization-wide employees.• As a Learning Coach involved in delivering process, delivery and technical trainings and ensuring learning effectiveness for trainings in varied formats, for varied target audience including executive programs.

• For a Siebel 8.0 Public Sector-based solution, worked on design and build activities for a Federal Housing project• Hands-On experience on Siebel 8.0 (Configuration, Workflows, Scripting, Task Based UI, Smart Script)

• Worked on the global roll-out of Siebel 7.7 based Sales Force Automation and Siebel Remote for clients across Pharma/Insurance domain. • Implementation of SugarCRM & OTRS (open source CRM & ticketing solution) based solution for a Financial Services client

Provided Application Support for mission critical application involving - • Support for Siebel 7.7 – Financial Services application for Opportunity Management and Service Request Modules & J2EE/Struts-based Call Center application• Enhancements/Service Requests implementation• EIM and Unix-based batch-jobs monitoring and troubleshooting• Application load tests (using Load Runner)