Present solutions to customers that integrate easily into their lifestyles by establishing a rapport and listening to their needs.Maintaining a high level of customer satisfaction by ensuring customers' needs were understood, and solutions complementing them were presented and sold.Working alongside management to increasing the effectiveness of the department and store by identifying weak processes, creating a solution, and implementing them as a team.Taking care of customer service including handling queries, complaints, and completing service orders on defective products.Facilitating contract subscriptions by keeping up to date with service offerings from Bell, Virgin, and Lucky for the mobile solutions department.

Provide superior customer service throughout the assigned area/s, using best-of-breed selling techniques to drive sales.Merchandise and restock products in the department according to designated standards. Identify and escalate merchandising issues to ensure timely action is taken to resolve the issues.Organize and implement special events to generate sales. Promote events and participate in activities related to the event (i.e. setting up/maintaining displays and signing, etc).

Responsible for Sales, Training and Technical Support of Electronic Fund Transfer Switching Software, Payment Cards Management Application, Mobile & Biometric Application, Data Centre Management, Web Application, Core Banking Application, ABM-POS Connectivity and Technical Support for Commercial Banks in private and public sector, Co-operative Banks, Rural Regional Banks, and Credit Societies in North India.Identify and document product bugs and feature requests and work with internal support teams as well as the customer to effectively document the issue and implement solutionsParticipate in the creation & continued evolution of content for the knowledge base.

Responsible for handle overall Business Development Operations (Govt. Sector) by mapping and maintain relationships at all levels within the complete government system and key decision makers. Identify and develop new clients (Govt. & PSU Sector) for Analyzing Business Potential, Conceptualizing & Executing Strategies for new Business Development and increased sales growth.Give presentations/ technical proposals and demonstrations to the prospective client specially the Central & State Government Agencies / Organizations.

On December 1st, 2011, I was transferred within group companies from the M/s HMA STARware [P] Ltd. to M/s CashLink Global Systems [P] Ltd. with same designation and key responsibilities

Joined HMA Group as an Assistant Business Development Manager, rose through two promotions to be Regional Sales Manager and reporting to Senior Vice President.Responsible for constantly identifying new opportunities and potential clients, as well as developing relationships with them.Involved in preparation and submitting tenders; keeping abreast of developments in markets and acquiring relevant market intelligence; achieving revenue and profit targets.

Responsible for looking after a geographical sales area.Developing sustainable relationships with decision makers and sales within both existing and new business accounts.Meeting clients, identifying their requirements and highlighting the company’s products by giving presentations and demonstrations.

Responsible for Sales growth and Business Development through Key clients across region.Acquired large orders from corporate clients & government sector which helped in contributing major share of total Turnover.

Worked closely with colleagues in the Marketing Team and at Branch Office.Involve in the marketing campaign and have to look after to the strategy used to promote the brand.Involved in assisting the Sales Teams to achieve targets.Give maximum output in a stipulated period of time.

This was a customer facing role where I was responsible for demonstrating and explaining products in the trade shows, Exhibitions, Exclusive Stores, Community Organizations, and other venues in order to persuade customers to purchase products.