Manjit Singh Email & Phone Number

The Rocks, Nsw, Au

Málaga, Andalusia, Spain

• Led service delivery strategy for a global organization, managing teams in NZ, Spain and the UK implementing ITIL-compliant frameworks.• Managed high-volume change management process, ensuring minimal disruption to services and maintaining high governance standards.• Implemented ITSM solutions, reducing downtime by 20% and streamlining service management processes across various geographies.

Auckland, New Zealand

Change Management• Oversee the change and problem management processes by managing and coordinating the planning of requests and work programme.• Liaise with Project Management and delivery teams to ensure appropriate Release Management and Change Enablement process is applied.• Effectively managing Change Enablement activities and developing implementation plans for complex requests for change, while upholding the integrity of the service environment• Supports the process ownership accountabilities of the Change Enablement process managing day-to-day Change Management activities and communications• Contribute to continuous service and process improvement by reviewing and updating policies and documentation.• Build and maintain proactive and constructive relationships with all St John members, senior managers, vendors, suppliers and external stakeholders through effective communication and support• Contribute to an agile and resilient workplace through consistent support for business continuity, including application and the promotion of associated initiative, policy, plans and risk management to help achieve St John’s objective of building resilient communities.Problem Management• Reactive Problem Management - Identification of root causes and providing suitable workarounds of known incidents.• Proactive Problem Management - identify incident trends, drive the reduction of incidents by analyzing monthly alarm and ticket data, investigating, and resolving problems.• Facilitating problem management sessions, using industry methodologies, for critical or complex problems.• Quantify and classify problems.• Work with relevant technical teams to manage and coordinate problem investigation and solution efforts.• Escalate to and work with 3rd parties or vendors to manage and coordinate problem investigation and solution efforts.• Conduct problem review meetings and complete root cause analysis reporting.• Create and maintain known errors in the KEDB.

Auckland, New Zealand

Auckland, New Zealand

- Monitor the performance and capacity of computer systems using a variety of tools. Look for hardware, software, and environmental alerts or malfunctions. Identify root cause analysis and highlight to respective departments- Diagnosis and troubleshooting problems while closely following NOCs standard operating procedures. This may include coordinating with third-party vendors, customer contacts, or other IT teams.- While responding to incidents, the NOC Engineer must carefully track and document all issues and resolutions in detail. This increases the knowledge base of the NOC and is a record of the health of the system. Often, the NOC has a ticketing system that the NOC Engineer is responsible for updating.- Responsible for the surveillance and monitoring of 2 Degrees NZ's Transmission / Transport, Core, IP, IPTV, Radio Access, Switching, IT, Security, Power and Environmental Networks in a 24/7 environment. - Playing a key part in Incident Management and responding to Network alarms or events by engaging resolver teams, vendors or contractors to identify the quickest resolution path for incidents and to ensure the maximum possible service availability and performance of the Network.- Providing timely responses to all incidents, outages and performance alerts. Categorizing issues for escalation to appropriate operational teams.- Management of unplanned outages and providing notifications to key business stakeholders. - Ensuring Health and Safety and Security policies are followed by staff accessing technology areas under Vodafone’s control.- Escalating incidents to appropriate teams and assisting resolver teams (Internal and external) to ensure incidents and faults are resolved within SLA's.- Contributing to process improvement and identifying gaps that need addressing within the team including process documentation.-Working knowledge of surveillance tools such as Netcool, NetAct and Cacti weather maps.

Haryana, India

- Expansion of NSN BTS 900/1800- On-Site Troubleshooting and rectification of NSN GSM Equipment and NEC Microwave- Ensure that Quality check sheets for vendor’s work are properly filled up by site Engineer and are rectified for snags if any, - Coordination with vendors and suppliers for getting the sites completed in all respect within target dates.- Making of Inventory of all spares for the regular O & M activities.- Preventive and corrective maintenance of the entire network.- Handling a team of engineers to deliver quality network to the customer.- Isolation test of NSN H2 BTS.- Communicate with the customer for acceptance of the topology, provision of E1 links etc. - Prepare the plan for the installation and commissioning activities – from a technical perspective. - Support the integration of these network elements. - Provide technical support for problem resolutions. - Liase with the RF group to decide on the best system parameters - Work with the RF group during optimization activities and fine-tune the database - Work with the OMC-R for regular monitoring of system performance and resolution of problems - Overall responsible for BSS system performance - Able to handle all tools and test equipment required for installation, commissioning and AT.

India

Alarm handling and co-ordination for rectification of the same with the field engineers. Fault Management, end-to-end responsibility for corrective maintenance of Network problems are actively managed until resolution. Liaison with other service providers regarding network outages. End-end support, coordination and control of assigned Trouble Tickets. Major Service outage investigations and follow up. Ensures planned outages are carried out/rolled back in maintenance window.: Implementing the GPRS and EDGE in different GSM and Umts sites by attaching the DAP to various TRXS, increasing the GPRS speed by increasing DAP timeslotsDaily/weekly/monthly/quarterly/other network report generation as per standard formats with no delay, cell outage report on daily basis, Outage signoff on Monthly basis, various RF related reports and infra related reports on regular basis.

Engineer'S Degree. Level 8, Telecommunications Engineering, A

Telecommunications Technology Principles & Network and Service Administration Computer Network Applications Telecommunication Network.

Bachelor Of Technology - Btech, Electrical, Electronics And Communications Engineering, A

Signals and Systems Electronics Devices and Circuits - II Network analysis and synthesis Communication Systems Engineering