Opened Mac Store UK's first retail store in Covent GardenRecruited and trained new teamDeveloped Multi Channel operations to support Web sales with distribution of stock to customers.

Retail Manager in one of the largest, and most challenging stores in South East UK.Increased sales and customer experience through development and engagement of store colleagues.Introduced effective processes for Click & Collect during PandemicRecognition of improvements in sales, standards and customer service resulted in store being nominated for the Chairman's Shield Award

Selected to improve performance in all areas of business.Increased sales, KPI performance and reduced stock loss to deliver increased profitDeveloped team to deliver great standards and serviceMaintained sales volume, post refit which resulted in store being downsized by 30%

Adapted to the change of managing a high street store to the day to day running in a large complex megastore.Supported management team, and colleagues on best practises within retailKey focusses to drive profit through reduced shrinkage and clearance stock, and improving customer experience

Managed a "City" store, with different complexities than those of a regular high street store. Introduced new processes to improve efficiency, including manual stock allocation. This allowed full control on the range and quantities of stock that we were able to order. As a Senior Manager, I supported the Region with coaching and mentoring.

Managed a "Top 30" store in a busy shopping centre. Achieved best ever sales for store through developing a motivated teamSupported regional KPI performance by introducing training days, focussing on delivering increased margin through selling using a Customer Journey. Delivered on compliances required by the shopping centre.

Various management roles in Dixons High Street stores over this period of time, with different experiences and accomplishments:Walthamstow:Promoted to the role of General Manager of a recently resited store that was falling far below the expectations. Within six months, through developing and engaging the team, and improving the standards and customer experience, was able to bring performance in line with all targets, and then exceed them.Kensington: Took a slight side step to take up role of Senior Assistant Manager in a larger store in an affluent area, also with high tourism. A successful performance led to the store expanding to double the floor space, and continue the sales growth.Edmonton:My first role as a General Manager. Taking over from a manager who had produced some great sales performances. Was able to continue growth by challenging the team to excel through motivation, and increasing product knowledgeStratford: My first role in management, as an Assistant Manager. Started as a secondment to cover the busy christmas period, and became permanent due to the effort put in, and the results delivered. Initially, had very little knowledge of operations, but learned very quickly.