Strategic Management • Troubleshooting • Change ManagementTalented senior operations / general manager with extensive experience in visible and high pressure roles within the transport sector. A natural leader with a strategic and meticulous approach to cost reduction. Drives a talent development culture and achieves business excellence through training and leadership of dedicated staff. Spearheads strategic change on a group-wide scale and improves underperforming operations with a hands-on approach to achieve unprecedented success. Now seeking a strategic leadership position / consultancy within a growth-orientated UK based business.

To Promote the chartered Manager

Deal with Criminal, Civil and Youth cases in Magistrate's Courts.

Highlight & Lobbying Human rights Violations.

Undertake management of operational activities within a demanding, highly visible, and pressurised environment, implementing strict quality assurance policies and orchestrating multi-disciplinary teams. Initiated/implemented change management strategies to enhance performance, creating effective customer relations management policies. Implemented stringent financial systems to ensure cost control and budgets maintained. Managed complex staff issues successfully whilst reducing grievance culture. Managed proactively promoting and achieving equality objectives.Key achievements to date:• Raised overall performance of flagship group to the highest level ever.• Best group on the line for year end targets for last 5 years.• Recognised as role model Centurion for staff behaviour.• Best Group (LUL) achieving lowest operational costs consistently for 3 years.

Management of seven complex and unique station environments. Management of special services during Line upgrade activities. Implemented improvement of all management systems, and ensured safety policies were implemented.Key achievements:Improvement of all business outputs in a compressed timescale across a business area with a history of gross underperformance.Raised Willesden Green Group profile from 44th place to Top Three in LUL Orchestrated refurbishment of three stations, liaising with contractors and spear-heading smooth transition.Achieved distinction of first station in LU to be refurbished (West Hampstead)Reduced staff assaults from average two per period to nil, establishing constructive and effective relations with British Transport Police.

Managed performance of East London Line in both stations and trains for more than 140 staff members. Led teams to multi-task in monitoring performance and developing and implementing change management strategies.Key achievements:Turned around long history of poor attendance & achieved 100% attendance for first time in the history of the Line.Met stretching business performance targets including improved availability of train operators and reduced train cancellation.

Managed performance of more than 50 staff on any single shift across 10 stations. Facilitated staff training programmes. Carried out risk assessment for internal / external customers. Established effective credit and financial control systems.Key achievements:Ticket office accounting errors reduced by 50% through effective counselling and staff coaching.Potential for Accidents reduced from four accidents to one or none per month; Customer complaints reduced to one fifth.

Provided efficient service to customers by ensuring smooth operation at all times.

Responsible for Ticket sales, accountable for large sums of money. Reconciled large amounts of cash and supervised staff.