Manjit Jagpal Email & Phone Number

Management professional with proven expertise in the delivery of E2E solutions that solve real life business needs across industry verticals. An individual who drives IT Customer Service excellence while delivering IT/QA programs of 70+ initiatives, 250+ resources w/ budgets of $37.5M+. Described as: Motivated; Open-To-Change; Results Oriented; Collaborative; Client focused; A Thought Leader; Leads by example through Proactive Partnerships, Positive Leadership, Takes ownership and holds self accountable.MULTI-YEAR LARGE-SCALE TRANSFORMATION SUCCESS STORIES:• 2023 – Implementation of an AML KYC Customer Onboarding Program as part of AML - Financial Crimes Operational Risk Engineering.• 2019 - Implementation of SAP Success Factors as part of Global HR Transformation Program across - Recruitment, Onboarding, Employee Central, Pension & Benefits, Performance/Learning/Succession/Goals, BI Analytics, Workforce Software & Payroll.• 2015 - Implementation of an E2E Retail eCommerce Digital Omni-Channel Solution.• 2013 - Implementation of Canada's largest Retail SAP Initiative across BU's - Marketing & Brands, Stores & Merch, IPFR, WMS, TMS, JoeFresh, Pharmacy, PC Financial & Loyalty Programs.• 2008 - Financial Services: TECP (Electronic Cheque Truncation) & Cheque Image Statements.INDUSTRY EXPERIENCE:• Telecommunications• Financial Services• e-Commerce• Retail Supply Chain• Energy & Utilities• Aerospace• Automotive• Travel & HospitalityAREAS OF FOCUS:• IT Program Management & Governance• Continuous Process Improvement (Kaizen)• Change Management (PROSCI)• Executive Reporting & Trend Analysis• Strategic Business Process Outsourcing & Offshore Integration Enablement• Resource Forecast & Capacity Planning, P&L / Budget Management• Quality Assurance & Test Management• Software Quality Engineering, Test Automation, CI/CD, DevOps, Cloud (GCP/AWS), API.• Methodologies (Waterfall, Iterative, Agile, Six-Sigma, CMMi, ITIL)• Compliance & Audit (IEEE-829 & ISO-9000, SOX, SAS70, PCI, PIPEDA, AODA, GDPR)

Listed skills include Program Management And It Governance, Quality Assurance And Test Management, Business Process Outsourcing, Budget Management, and 28 others.