At IDFC FIRST Bank, my expertise in financial services has grown over the last three years, focusing on debt management and retail banking. The role has sharpened my skills in customer relationship management (CRM), ensuring we meet our targets while maintaining strong client relationships. My mission in the banking industry is to leverage these competencies to drive growth and customer satisfaction.Previously, as a Branch Manager at Jana Small Finance Bank, I honed my strategic planning and business development skills. Collaborating with my team, we successfully executed retail finance strategies that contributed to our branch's success. My approach to banking is rooted in a commitment to ethical practices and a passion for technology's role in financial inclusion.