Manjit Karmokar Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

• Ensuring the safety and security of the aircraft for customers and crew members.• Ensure the service is accomplished efficiently and to a high standard.• Delivering good quality customer service and playing a proactive teamwork member.• Contribute to the flight briefing.• Leveraged interpersonal skills and customer focus to up-sell buy-on-board products.• Management of on-board documentation and sales documentations.• Maintained professionalism under pressure during challenging situations.

Dubai, United Arab Emirates

• Display sound knowledge of all products• Working with local and international market• Assisting Clients to make decisions regarding property investment• Provided legal, economic and market advice to new and existing clients• Consulting with the clients regarding their preference and financial concerns• Maintaining an extensive database of all properties for sale/rent along with contact lists, photocopies,files & documents as required• Capturing clients in need of property consultation services through social media advertising,businesspresentations etc• Developing strategies to increase the value of properties for clients looking to sell• Perform duties, such as study property listings, interview prospective clients, accompany clients toproperty sites, discuss conditions of sale

Dubai, United Arab Emirates

• The purpose of a UK Pavilion Visitor Guide is to assist all visitors to the UK Pavilion and creatememorable and exceptional experiences.• Provide outstanding customer service to all stakeholders including visitors, clients, and colleagues at all times.• Host and facilitate visitor’s journeys inside the pavilion, as described in the training programme,following pre-existing scripts.• Manage queues, information, and visitor expectations.• Proactively monitor visitor numbers, and flow rates inside the Pavilion.• Escort and manage school groups and VIP through the Pavilion.• Deal with any public complaints professionally in-line with UK Pavilion protocols.• Cover duties as required by other team members such as Reception, Co-ordinator as required.• Assist in the opening and closing of the UK Pavilion completing H&S checks as required.• Assist in emergency procedures for evacuations.• Work in conjunction with other contractors such as cleaners and maintenance as required to ensure smooth and continuous running of the pavilion.• Offer additional support to the Team Leaders as required.• Participate in Pavilion events such as evening events and parades.• Fully understand the content and wider cultural significance of the Pavilion and the UK• Cover for Guide Team Leader if required.• Perform duties whilst adhering to Expo 2020 Covid-19 guidelines and SOPs as instructed during the training and as laid out in the staff handbook.

Dubai, United Arab Emirates

• Display sound knowledge of all products• Working with local and international market• Assisting Clients to make decisions regarding property investment• Provided legal, economic and market advice to new and existing clients• Consulting with the clients regarding their preference and financial concerns• Maintaining an extensive database of all properties for sale/rent along with contact lists, photocopies,files & documents as required• Capturing clients in need of property consultation services through social media advertising,businesspresentations etc• Developing strategies to increase the value of properties for clients looking to sell• Perform duties, such as study property listings, interview prospective clients, accompany clients toproperty sites, discuss conditions of sale.

Dubai, Dubai, United Arab Emirates

• Developed strong global acumen by working with a multitude of peoplefrom almost every nationality as well as travelling to and learning from allparts of the world• Ensuring consistent delivery of Premium Class quality services throughcontinuous performance management of crew in accordance to companystandards and procedure• Ensuring optimum premium class customer service levels with a motiveto achieve customer delight• Adherence to protocols with a focus on safety, cost, punctuality andcustomer experience to ensure standardization on all routes• Leveraged interpersonal skills and customer focus to up-sell products andenroll new customers in loyalty programs• Maintained professionalism under pressure during challenging situationsand used problem solving skills to find ways out of conflict situations• Assisting in scaling up duty-free sales and over seeing in-flightentertainment services• Creating official reports, and handling documents pertaining to customsand immigration• Mentored new crew members and managed the continuous performancemanagement of crew in compliance with the company policies andprocedures

Mumbai, Maharashtra, India

•Leading service operations and ensuring exemplary service to allcustomers with a prime motive to make customer experience memorableby keeping the flight environment friendly and professional at the sametime• Mentored new crew members and managed the continuous performancemanagement of crew in compliance with the company policies andprocedures• Identified areas of enhancement and executed corrective action toupscale service standards• Increasing business revenues to higher levels by encouraging crewmembers to up-sell in-flight services and by promoting duty free sales• Excelled customer service ratings by ensuring quality service provided atits optimal standards• Management of on-board documentation, sales documentations andvoyage reports• Maintained professionalism under pressure during challenging situationsand used problem solving skills to find ways out of conflict situations

Mumbai, Maharashtra, India

• Daily briefings/selling practice is carried out in the absence of owner• Providing assistance with promotional changes in store.• Contribution to many other attributes of tasking stock counts and launches.• Being customer based within store.• Dealing with any problems that arise confidently and efficiently.• Proving support in creating and lead a highly motivated, sales driven team.• Manage team performance through regular feedback, monthly reviews and appropriate recognition.• Ensure DM and head office are kept informed of any issues which may positively or negatively affect store performance in the absence of SM.• Playing an active role to ensure all health and safety, legal, audit and security requirements are met.• Maintain open lines of communication with team and encourage participation and ideas, actively develop supervisor and high potential sales associates to ensure a store contributes to district succession plan.

Mumbai, Maharashtra, India

•Airport handling procedures and Guest excellence ensuring optimum standard of service, by continually improving the performance and quality of the service provided to guests and identifying and satisfactorily resolving guests problems and complaints on the spot with the knowledge of•SABRE-Advanced Version check-in system•Basic AVSEC (Aviation security) training•Basic dangerous goods regulations training for passenger handling staff

Bachelor'S Degree, Zoology/Animal Biology

Advance Certificate Course, Aviation And Hospitality

High School Diploma, Biology/Biological Sciences, General