Understand customers needs, handled support requests and resolved product specific queries and technical issues through e-mail, chat and call. And also involved in escalations.

Top-performing customer support representative with extensive experience assisting customers through phone, email and chat supportGenerated bulk orders for bulk activation, de-activation, service modification and/or customer renewal requests following the bulk order process and procedureMonitoring the work of individual representatives and of the team.Conducting quality assurance surveys with customers and providing feedback to the staffCommitted to balancing company goals while… Show more Top-performing customer support representative with extensive experience assisting customers through phone, email and chat supportGenerated bulk orders for bulk activation, de-activation, service modification and/or customer renewal requests following the bulk order process and procedureMonitoring the work of individual representatives and of the team.Conducting quality assurance surveys with customers and providing feedback to the staffCommitted to balancing company goals while helping all customers find satisfactory solutionsResourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers Show less

Provided support for Pearson Education customers (Technical and Non Technical) issues. Provided support for Pearson Education customers through Email and chat support for the students who are studying in International universities, using Pearson Publisher’s products. And also supported for the Instructors who are recommending publisher’s products to their students.

Provided support for Pearson Education Customers (Technical/non-technical)Attended Students query via E-mail and Chat. Query related to their courses and joining formalities, difficulties in accessing materials etc., to smoothen their studiesE-mail and Chat support for all the students who are studying international Universities through online, using our publisher’s products. (Pearson)Also supported Educators (Instructors) who are recommending our Publishers products to their… Show more Provided support for Pearson Education Customers (Technical/non-technical)Attended Students query via E-mail and Chat. Query related to their courses and joining formalities, difficulties in accessing materials etc., to smoothen their studiesE-mail and Chat support for all the students who are studying international Universities through online, using our publisher’s products. (Pearson)Also supported Educators (Instructors) who are recommending our Publishers products to their studentsResolved High Level issues of customers through mail, chat & solving their queriesTroubleshooting network issuesEffective redressal of all customer complaints and providing solutions for the Problems Show less