• Responsible of managing importation process of over 150 clients, efficiently handling both high and low-value shipments.• Execute all import customs clearances for air, ocean, rail, and truck shipments.• Ensure accurate and timely submission of required customs documents to Canadian Border Service Agency though TradeSmart.• Classifying goods being imported in accordance with customs guidelines and applying import licenses wherever required. • Proactively overseeing and monitoring all customs rejections, requests for information, and other discrepancies. • Managing rejections from PGAs, including CBSA, CFIA, GAC, ECCC, TC, NRCAN related issues• Applied knowledge about various rules of origins related to Canadian trade agreements (CUSMA, CETA, CUKTCA, CPTPP) and tariff treatments• Reviewing and resolving compliance issues, and continuously enhanced our processes to prevent chronic and potential issues. • Streamlining the internal process for different clients by analyzing documentation and data verification thereby reducing the average clearance time and significantly improving client satisfaction levels. • Creating ACI e-manifests for different clients rapidly and accurately ensuring smooth shipment clearances. • Processed vehicle (RIV), Food, live animal shipments.• Submitting paper packages to CBSA for single and blanket entries, RMD, shortages, H Type, Y50, voluntaries and hand carry goods. • Advising customers on import and export restrictions, tariff classifications, value for duty, quotas, or other customs-related matters. • Negotiating with CBSA officials directly at different ports to release client's shipment that was being held up due to variances. • Coordinating with freight forwarders, carriers and other service providers to ensure smooth delivery of goods according to schedule. • single-handedly managing weekend shifts without any supervision.

 Maintain databases using Convero, SharePoint, Cimage, and MS Access for all project correspondences.  Manage ECM and DIMS for incoming and outgoing memos.  Coordinate with contractors to ensure documents meet project requirements.  Generate and provide outstanding correspondence reports to project and discipline engineers. Ensure all design documents are up-to-date and accurately distributed and follow up to close out documents on time.  Store all project documents in the EDMS, ensure timely filing and archiving, and produce documentation and progress reports as needed.

 Manage end-to-end recruitment, including identifying manpower needs, job posting and screening, coordinating interviews, background checks, and onboarding new hires.  Update HR information systems (HRIS) and applicant tracking systems, ensuring data accuracy and compliance.  Coordinate with HR operations for tracking leaves, workers' compensation, benefit changes, and maintaining attendance management (Convero). Prepare and manage various employee documents, including offer letters, increment letters, termination letters, experience letters, and salary certificates, and handle the exit interview process and settlements.  Handle employee queries regarding absence, health issues, grievances, and organizational changes, and coordinate training and development.  Manage general administrative activities, including scheduling meetings, managing events, purchasing, issuing necessary items, and maintaining employee data and files.

 Manage employee onboarding and statutory compliance (PF, ESIC) for clients.  Handle full-cycle payroll processing, maintain leave records, and release monthly salary payouts and slips.  Prepare MIS reports, update Master File and generate daily/weekly/monthly reports.  Maintain employee database in Excel and handle queries related to salaries, PF, and ESIC.  Conduct client meetings and open houses with employees.

 Manage employee onboarding and statutory compliance (PF, ESIC) for clients.  Handle full-cycle payroll processing, maintain leave records, and release monthly salary payouts and slips.  Prepare MIS reports, update Master File and generate daily/weekly/monthly reports.  Maintain employee database in Excel and handle queries related to salaries, PF, and ESIC.  Conduct client meetings and open houses with employees.