At WestStone Group, my commitment to service excellence shone through in every task I undertook. Our team prioritized efficient multitasking and strict adherence to service-level agreements, ensuring that complex customer requests were managed with professional finesse.At London Drugs, I applied my analytical skills to resolve customer issues effectively, contributing to our reputation for exceptional service. With expertise in administrative systems and a knack for rapid adaptation, I embraced opportunities for continuous improvement and upheld the company's core values in the pursuit of excellence.Currently, I serve as a Program Officer at the Duleep Matthai Nature Conservation Trust (DMNCT), where I contribute to India's ecological security by coordinating conservation initiatives, managing projects, and supporting organizational compliance. My role involves:Overseeing partnerships and ensuring timely progress and reporting on ecological projects.Preparing and vetting project proposals, Terms of Reference, Minutes and compliance documents.Managing Duleep Matthai Fellowships, from selection processes to reporting.Supporting administrative and statutory tasks while liaising with trustees to drive impactful decision-making.With a Post Baccalaureate Diploma in Human Resource Management from Kwantlen Polytechnic University and a Bachelor's in Computer Science, I combine strategic thinking with operational efficiency to make a meaningful impact across industries. My passion for collaboration, adaptability, and structured problem-solving drives my success in each role I undertake.
Dmnct
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Program OfficerDmnct Nov 2024 - PresentIndiaCurrently, I am a Program Officer at the Duleep Matthai Nature Conservation Trust (DMNCT), where I contribute to safeguarding India's ecological security by managing impactful conservation projects and organizational operations.My responsibilities include:- Project Coordination: Overseeing ecological initiatives supported by the Trust, ensuring timely progress, reporting, and payment processes while liaising with implementing partners.- Proposal Management: Vetting and preparing project proposals, conducting due diligence on potential partners, and presenting them to the Board of Trustees for approval.- Fellowship Management: Administering the Duleep Matthai Fellowships, including selection processes, deliverable tracking, and coordination with mentors.- Administrative Excellence: Assisting with statutory and compliance tasks, preparing agendas and minutes for Board meetings, and creating annual reports showcasing project progress.- Collaboration & Innovation: Scouting for new initiatives and fostering partnerships that align with the Trust's mission to protect and restore fragile ecosystems.- With this role, I have the privilege of making a tangible difference in India's natural heritage, blending my administrative expertise with a passion for ecological sustainability.
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Customer Service SpecialistLondon Drugs Aug 2022 - Nov 2024Surrey, British Columbia, CanadaAs a Customer Service Specialist at London Drugs since August 2022, I excel in demonstrating professional phone etiquette and effectively managing complex customer service requests. Utilizing various administrative systems within defined service standards, I apply analytical and problem-solving skills to take ownership of issues until resolution is achieved. Thriving in a fast-paced environment, I prioritize tasks, multitask efficiently, and consistently meet deadlines while adapting quickly to changing business needs. With a commitment to continuous learning and upholding high service excellence, I collaborate both independently and within a team to achieve service objectives. Proficient in Word, Excel, and Salesforce CRM, coupled with strong keyboarding skills, I also diagnose and resolve technical issues related to operating systems, Internet browsers, and customer internet-based systems. -
Administrative AssistantWeststone Group May 2024 - Jun 2024Surrey, British Columbia, Canada -
Human Resources AssistantGaotek Inc. Jan 2024 - Feb 2024Vancouver, British Columbia -
Human Resources AssociateNga Human Resources, An Alight Company Jan 2017 - Sep 2019During my tenure as an HR Specialist at NGA HR from January 2017 to September 2019, I played a pivotal role in managing critical HR functions for Avaya Ireland and Boston Scientific. For Avaya Ireland, I meticulously handled onboarding and offboarding procedures, ensuring seamless transitions for employees. Additionally, I oversaw employee benefits administration, enhancing the overall employee experience, and efficiently managed leave management processes, prioritizing compliance and employee satisfaction.Transitioning to Boston Scientific, I functioned as a dedicated Learning Specialist, customizing learning programs and providing tailored reports to support employee development. Coordinating training sessions and allocating courses for global employee development, I played a key role in promoting professional growth within the organization. Furthermore, I conducted thorough case investigations and communicated findings professionally, while ensuring timely completion of tasks and maintaining 100% SLA compliance. My tenure was characterized by a commitment to excellence, fostering employee development, and delivering exceptional service to both internal and external stakeholders. -
Customer Service RepresentativeFirstsource Solution Limited Aug 2014 - Feb 2015Kochi, Kerala, IndiaAs a dedicated Customer Service Representative at Vodafone, I thrived in delivering exceptional client experiences. My role involved providing top-tier support, resolving inquiries, and ensuring customer satisfaction. I adeptly handled diverse customer needs, demonstrating strong communication skills and a commitment to exceeding expectations. Operating within a fast-paced environment, I effectively resolved issues, showcased empathy, and upheld Vodafone's reputation for outstanding service delivery.
Manju M, Cphr Education Details
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Human Resources Management And Services -
Computer Science
Frequently Asked Questions about Manju M, Cphr
What company does Manju M, Cphr work for?
Manju M, Cphr works for Dmnct
What is Manju M, Cphr's role at the current company?
Manju M, Cphr's current role is Administrative Assistant @ WestStone Group | Service-Level Agreements (SLA).
What schools did Manju M, Cphr attend?
Manju M, Cphr attended Kwantlen Polytechnic University, Sardar Patel University, Vallabh Vidyanagar.
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