I am a proactive and achievement-oriented professional offering over 17 years of experience in leadingHR operations across multiple regions, with a focus on process improvements, client management, andworkforce administration. Skilled in implementing and deploying HR Delivery Models, ensuring seamlessharmonization of HR operational activities for legacy entities.Previously associated with Alstom Transportation as Cluster Lead - East Asia, Singapore, and Malaysia andspearheaded the deployment of the new HR Delivery Model (HRDM) at Alstom, acting as a key change agentand piloting the new HR Global Services Model across the organization, including APAC.I am a forward thinking person with proficiency in providing training & mentoring to newly hired HR SharedServices Coordinators offering ongoing support and development to the self-service platform and essential indeveloping workflows and SOPs for the Shared Service Centre, maintaining and improving operations bytracking trends of incoming inquiries to identify/resolve issues, support continuous improvement and ensurehigh service levels and leading the effort to build out and enhance new work streams geared towardoperational efficiency and automation of deliverables used during the business life-cycle; defined businessvalue, project statistics and issues to business leadership and business sponsors.
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East Asia - Sg And My - Hr Admin - Cluster LeadAlstom Apr 2022 - Oct 2023Bengaluru, Karnataka, India Successfully transitioned HR Administration Activities from East Asia, Singapore, andMalaysia. Harmonized HR Operational activities for legacy entities (Alstom & Bombardier)across SEA – SG&MY. Completed the Go-Live Project Deployment for HR Global Services in all APACcountries, focusing on South East Asia (Thailand, Philippines, Taiwan, Singapore &Malaysia) from May 2022 to Jan 2023. Ensured systematic and efficient HR Operations, covering onboarding, orientation,probation/confirmation, progression, transfers, deputations, exit management,employee request letters, and personal file documentation. Managed a team of 7 HR Service Advisors, ensuring the team met its objectives andexecuted day-to-day operations for the APAC region, while creating a global HRAdmin activity process flow for the APAC region, harmonizing templates andchecklists. Led the successful migration of HR Administration activities to Bengaluru from APAC. Awarded the Gold award for successfully deploying the SNOW Tool and theseamless transition from APAC. Simplified and automated HR Reference and Probation letters across all APACcountries using the SNOW tool. Successfully implemented ESS Chatbot in the SNOW tool. Collaborated with the central projects team to automate the employee ID generationprocess in Success Factor -
Lead - Hr Shared ServicesSociete Generale Global Solution Centre Apr 2015 - Feb 2022Bengaluru Area, India Developed and implemented productivity metrics, providing workflow and utilizationsupport to the management team. Proactively discussed productivity cycle highs andlows with stakeholders and offered suggestions for effective management. Provided coaching, mentoring, and development opportunities for team members,identifying training needs related to technical, industry, professional, and leadershipaspects. Collaborated with the central projects team to automate the employee ID generationprocess in Peoplesoft through the Taleo tool, successfully implementing it inproduction. Successfully offshored ALD Automotive entity HR processes from the UK toBengaluru. Streamlined and defined a robust reference check process for the UK and a LongService Entitlement process for the UK. Successfully migrated Newedge entity HR processes from the UK to Bengaluru. Awarded the Spot award on multiple occasions for dedication and accountability. Automated Probation and integrated it into HCOM. Tested and implemented Peoplesoft 9.2 with the business analyst team. -
Senior Process ExecutiveSociete Generale Global Solution Centre Dec 2011 - Mar 2015Bangaloreplayed a pivotal role in stabilizing the newly set up UK transition process, built quality framework, SME in the On Boarding team, responsible for quality assurance in all the transitions processed, meeting SLA, process documentation (SOP) and smooth flow of day to day operation. •Maintained transaction accuracy over 99% for the team and contributed towards upward trend in accuracy for consecutive 9 months. •Successfully migrated Annual Compensation Review data for the years; from various sources to HR management system with minimal error and zero fatal. •Successfully migrated Newedge entity HR process to Bangalore.•Built MACRO and process simplification to reduce processing time and created efficiency. Processes Handled: Offer and Contract, return contracts, PeopleSoft ID creation, induction, reference letters, amendment to T&C, maternity, leavers, international mobility and miscellaneous processes
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AnalystDeutsche Bank Jul 2008 - Nov 2011BangaloreHR operations for employee life cycle management.•Act as the first point of contact for all HR related queries. •Escalation of employees queries if necessary to the escalation partners. Follow up with the escalation partners and providing final resolution to employees within the specified SLA. •Meeting the accuracy and standards expected by the clients, designing and executing effective 4 eye quality checks.•Attending weekly quality calls, processing New Hires, Updates, Corrections, TGA, and Bulk Requests.•HR Database Clean up on regular basis as per the inputs received from HR Business Partners.•Managing Quality check for team to ensure 100% accuracy.•Identifying process improvement opportunities and ensure process controls in place.•Strong follow-through and ownership over closure of issues and ensuring end user satisfaction•Generating Annual Compensation letters for the Indian employees.•Successfully completed the transition of interface between HR system and payroll vendor database for region India -
Payroll AnalystFidelity Investments Feb 2007 - Jul 2008Worked as; , processing Payroll for Bank of America Employees.•Calculating employees Pay and Paying out the same•Perform complete pay review once the employee returns back to work, if any underpayment or overpayment is found submit a check a request or submit an overpayment as the case may be.•Analyze research and resolve case by providing a resolution when an employee disputes the overpayment.•Perform pay review for terminated employees to ascertain the final pay due to the employee or due to the company. •Performing pay review adhering to user procedure document, client SLA, client policies, Military policies, federal rules and regulation while maintaining high accuracy and productivity level at all the times
Manju Prasad Skills
Manju Prasad Education Details
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Bangalore UniversityBusiness/Commerce, General
Frequently Asked Questions about Manju Prasad
What is Manju Prasad's role at the current company?
Manju Prasad's current role is East Asia - SG/MY - HR Admin - Cluster Lead.
What schools did Manju Prasad attend?
Manju Prasad attended Bangalore University.
What skills is Manju Prasad known for?
Manju Prasad has skills like Team Management, Performance Management, Employee Engagement, Management, Recruiting, Banking, Vendor Management, Business Analysis, Management Information Systems, Training.
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Manju Prasad
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