Responsible for steering multi-million-dollar client programs to success, driving the adoption of Agile frameworks, and introducing innovative tools to optimize efficiency and bolster team morale. Key accomplishments:• Led a $12M Data Usage Billing software development lifecycle (SDLC) program with 60+ cross-functional technical resources achieving $1M YoY savings using Microsoft Project.• Directed a $4M+ Customer Business Intelligence (BI) project, leveraging Extract, Transform, Load (ETL) processes and Informatica tools.• Leveraged cross-functional expertise to deliver a Technology Routing SDLC solution that eliminated 2 hrs. of driving per day for each Technician and presented status reports to C-level leadership.• Designed plan that strategically reduced project costs by $4 million while also speeding up go-to-market by 6 months.• Managed the project financials for internal teams and 3rd party vendors and reported key metrics.Agile Transformation• Transformed 4 teams from Waterfall to Scrum, Kanban SAFe frameworks with Program Increment (PI) planning, decreasing time to market by 120%.• Lead 3 scrum teams simultaneously in sprint planning, daily standup, sprint review, sprint retrospective & backlog refinements.• Coached and mentored team members on agile practices to empower them to become self-organizing.• Increased team velocity by 35% by effectively facilitating scrum ceremonies, coaching team to adhere to agile principles, detecting impediments and removing them.• Introduced DevOps practices increasing release frequency by 300% and quality by 150%.Solutions• Formulated an action plan integrating vendor selection and change management to pick a project portfolio solution• Spearheaded a digital transformation strategy to implement a project portfolio solution (Adobe Workfront) infrastructure rollout to a 110-person dept, boosting response speed by 27%.• Orchestrated Jira rollout to 4 teams decreasing time to market by 120%.

Responsible for strategizing, overseeing, and ensuring the successful delivery of programs catering to hundreds of clients, contributing to an annual recurring revenue of $25 million.• Directly led and managed a technical application development team of 25 professionals via SDLC, including Project Managers, UI/UX Designers, Developers, Quality Compliance, Customer Success, and Operations.• Led the transformation of the team from waterfall to scrum framework, decreasing time to market by 80%.• Implemented a customizable standard strategy to efficiently migrate client menus to a new industry-leading platform, decreasing time to market by 60%.• Launched a tiered support system with SLAs for the operations team, strategically addressing customer issues to achieve a 21% increase in satisfaction and enhance retention rates.

Responsible for the strategic direction of internal processes & tools to meet the operational needs of WebMD.com portfolio• Drove the end-to-end lifecycle management of internal IT tools, from conception to delivery, enhancing employee productivity by 23%.• Streamlined Consumer Projects and executed effective change management strategies by partnering with external business partners and implementing Adobe Workfront infrastructure rollout to support $300M+ revenue lifecycle.• Orchestrated a transformative Microsoft SharePoint infrastructure rollout to streamline collaboration and spearheaded the migration of custom applications onto SharePoint, driving a remarkable 60% efficiency boost through impactful organizational change.• Partnered closely with C-level executives to steer and shape strategic decision-making processes, driving impactful outcomes and organizational growth.

• Created a “FASTrack” development method, increasing customer sales by 17%.• Co-authored multiple business development proposals that increased successful bids by 14%.• Managed 25 onshore/offshore resources for multiple $10M+ programs using Microsoft Project.• Performed multiple roles as a Business Analyst, Information Architect, UI/UX Designer and Project Manager on largest accounts while managing Oracle and HP Autonomy FASTrack projects.• Managed all Project Management Body of Knowledge (PMBOK) knowledge areas for all projects via SDLC, including procurement, human resources, scope, time, cost, quality, integration, communications, and risk.

• Led technology portal projects with budgets ranging from $5 - $10 million, managing onsite and offsite teams