¥ Responsible for team recruitment, mentoring, performance reviews and retention¥ Conducted training and team building initiatives for better business results¥ Provided timely updates to the team members about new inputs and developments on the products¥ Designed Sales enablers in the form of contests and incentives to reward team members¥ Sold Personal Loans and Balance Transfers as primary product to the existing customers¥ Cross-sold retail products of CASA, Home… Show more ¥ Responsible for team recruitment, mentoring, performance reviews and retention¥ Conducted training and team building initiatives for better business results¥ Provided timely updates to the team members about new inputs and developments on the products¥ Designed Sales enablers in the form of contests and incentives to reward team members¥ Sold Personal Loans and Balance Transfers as primary product to the existing customers¥ Cross-sold retail products of CASA, Home, Business, Auto, Gold Loans and Cards ¥ Handled Lead Management from internal portals and third party resources ¥ Ensured process adherence and policies to achieve business goals as assigned¥ Successfully achieved assigned retails asset numbers with consistent monthly growth¥ Maintained good rapport with other departments for timely processing and updates¥ Attended monthly and quarterly performance reviews with Area Manager and Zonal Head Show less

¥ Handled a team of recruiters and business development executives¥ Acquired new clients for human resource recruitment for permanent and contract staffing¥ Generated leads and qualified the accounts based on sales targets¥ Handled corporate presentations and proposals for business development¥ Negotiated and closed Staffing business with potential clients¥ Sourced, selected and finalized profiles for middle and senior level positions¥ Created comprehensive job… Show more ¥ Handled a team of recruiters and business development executives¥ Acquired new clients for human resource recruitment for permanent and contract staffing¥ Generated leads and qualified the accounts based on sales targets¥ Handled corporate presentations and proposals for business development¥ Negotiated and closed Staffing business with potential clients¥ Sourced, selected and finalized profiles for middle and senior level positions¥ Created comprehensive job descriptions based on profile specification¥ Developed and managed strong consultative with hiring managers and job seekers¥ Integrated recruitment planning with the client businesses according to the project requirements¥ Planned, organized and managed workforce through accurate forecast, staff calculations¥ Prepared monthly client wise revenues and handled P&L Show less

•Managed & negotiated with Home Equity Loan foreclosure queries received at the Branch level•Retained the existing customers of Home Equity & Home Loan through Top Up a•Successfully monitored customer complaints and ensured redressal and customer retention•Ensured strong relations with big ticket customers during retention•Have taken foreclosure approvals and forwarded the process for document retrieval•Monitored Welcoming Call Process•Prepared MIS Reporting for Branch… Show more •Managed & negotiated with Home Equity Loan foreclosure queries received at the Branch level•Retained the existing customers of Home Equity & Home Loan through Top Up a•Successfully monitored customer complaints and ensured redressal and customer retention•Ensured strong relations with big ticket customers during retention•Have taken foreclosure approvals and forwarded the process for document retrieval•Monitored Welcoming Call Process•Prepared MIS Reporting for Branch Manager•Managed the team in terms of numbers and interpersonal skillsAchievements:•Consistent Highest Target Performer for 4 consecutive months while working as Lead•Successfully achieved the highest target of Individual target in a month while functioning as a Retention Officer•Participated in Global Community Day in the month of May’2006Team LeaderJob Profile:Reporting to: Territory Sales Manager – Personal Loans Team Size: 20•Exceeded monthly targets by 20%•Monitored tele calling process •Lead generation data distribution and setting up daily & monthly targets •Ensured the completion of lead generation data with the team•Liaison with the existing customers for Personal Loan business generation•Sold General Insurance products to the Personal Loan customers.•Maintained MIS to review performance of team membersCustomer Service ProfessionalJob Profile:Reporting to: Territory Sales Manager – Personal Loans •Responsible for handling inbound and outbound calls for Personal Loan queries.•Promoted financial products and services to existing customers proactively.•Handled all customer service related activities at branch. Customer Service SPOC•Ensured proper documentation & sent the documents to the verification team for approvals.•Coordinated with Operations for smooth functioning & processing of disbursals. Show less