Manjula Sriharan, Ccp Email & Phone Number

Brampton, ON, CA

Oakville, Ontario, Canada

• Establish, monitor, and improve departmental policies, procedures for Creditapproval, Collections, Billings, Trade Spend accounting, Customer charge backs and resolutions
• Hire, train and lead staff to manage Cash application and to perform all duties in accordance with company policies and procedures
• Prepare, analyze and deliver detailed monthly/quarterly/annual A/R aging reports inan accurate and timely manner
• Manage the credit insurance process, including annual renewal and timely monitoring of required changes
• Drive performance standards which meet or exceed all requirements
• Lead interactions with key strategic customers to drive successful outcomes to disputes and resolution of large account balances with focus on a high level of customer service

Shelburne, Ontario

• Oversee Accounts Receivable/Credit Collection Team, set department objectives and improvement of workflow
• Establish KPIs and implement policies, processes and improvements for the department focused on quality and efficiency; instigated HighRadius AI Software for cash application
• Issue weekly Credit and Collection Reports summarizing DSO performance, customer payment trends and detailed narratives on key credit issues as well as performance plans
• Issue of weekly customer deduction analysis report communicating and educating other departments to comply and avoid the fines. Negotiating with customers on timely manner to waive the issued fines.
• Review journal entries, all financial reports related to cash flow, forecasting, and trend analysis Requirements; Review and update monthly working papers
• Customer account set-up, credit checks and credit limit review and maintenance

Port Credit, Ontario

• (Joined as Accounts Receivable Specialist in 2010, promoted as Senior Accounts Receivable Specialist In October 2012 and promoted again as Accounts Receivable Supervisor in October 2015)
• Measure department performance with appropriate metrics, hire, train and motivate staff
• Perform credit checks and evaluate credit risk of new and existing customers establishing credit limits, payment terms, and credit approvals
• Supervise daily invoicing, cash application procedures, and collection procedures of the department
• Provide guidance in resolving customer short payments/deductions and liaising with legal staff in resolving delinquencies and disputes in a timely fashion
• Monitor collections on delinquent accounts to minimize bad debts

Toronto, Ontario

• (Originally Jutan International Limited acquired by Redmond Group of Companies subsequently acquired by Synnex Canada Limited)
• Responsible for large portfolio of $53 million, reviewed and released current orders within authorized credit limits, and collected delinquent accounts
• Coached and provided guidance to A/R team in China in coding and reconciliation of accounts, preparing journal entries and adjustment entries, claims and customer statements, cash application, and correcting billing.
• Provided Credit Manager details of accounts that could potentially become a bad debt or should be submitted to a collection agency
• Efficiently managed assigned portfolio by researching all open transactions, reconciling, coding and clearing accounts