Manjunaath Thyagaraajan Email & Phone Number

Dubai, United Arab Emirates

Europe / META / India

Global

Middle East

- Heading Customer Success and Operations for the Middle East, Turkey, and Africa Region.- Part of 20 member executive team working directly under the CEO strategizing regional growth, piloting product changes - Growing revenue by converting local accounts into global accounts and bringing global accounts to the region - Building use cases for the region that are replicable globally- Responsible for MRR and ARR for all accounts in the region- Onboarding, Training partners… Show more - Heading Customer Success and Operations for the Middle East, Turkey, and Africa Region.- Part of 20 member executive team working directly under the CEO strategizing regional growth, piloting product changes - Growing revenue by converting local accounts into global accounts and bringing global accounts to the region - Building use cases for the region that are replicable globally- Responsible for MRR and ARR for all accounts in the region- Onboarding, Training partners and customers- Being up to date on all product features and be a part of customer's journey to success Show less

Dubai

- Monitoring product support for 4 different technologies across GCC - Support & Administration for UAE, Oman and Iraq - Managing products & customer relations as the Project Manager - Responsible for service revenue billing, stock, parts, repair authorization and auditing - Meeting Auditors on quarterly basis to submit reports related to support operations, sales & purchase orders for auditing purposes. - Reporting on ongoing work and presenting the same to senior… Show more - Monitoring product support for 4 different technologies across GCC - Support & Administration for UAE, Oman and Iraq - Managing products & customer relations as the Project Manager - Responsible for service revenue billing, stock, parts, repair authorization and auditing - Meeting Auditors on quarterly basis to submit reports related to support operations, sales & purchase orders for auditing purposes. - Reporting on ongoing work and presenting the same to senior management ensuring achievement set milestones - Resolution of customer issues and ensuring service billing is 100%, subscription agreement renewals and repeat orders - Ensuring proper execution of all projects by following the project plan meeting targets (technical and budgetary) - Travelling to GCC & Upper Gulf to supplier destination for getting trained on new products, gaining knowledge about new developments; visiting customer destination to give insight about the projects & trainings, bring enhancements in the project and attend some important sales meetings - Managing and creating complete business workflow, extended warranty & service contracts modules in Oracle JD Edwards; ensuring sales & purchase orders, AR & AP are maintained as SOP of Finance Department Show less

Dubai

- Headed Support and Service Department for UAE, Oman & Bahrain and managed product installations, configuration and user privileges - Merit of achieving service revenue generation of approx. 2 million AED / year - Played a pivotal role in accomplishing 2 largest projects in UAE for Vehicle Tracking and Taxi Dispatching System for a semi-government organization involving deployment of over 4000 units and a combined value over 9 million AED - Spearheaded a team that fetched the… Show more - Headed Support and Service Department for UAE, Oman & Bahrain and managed product installations, configuration and user privileges - Merit of achieving service revenue generation of approx. 2 million AED / year - Played a pivotal role in accomplishing 2 largest projects in UAE for Vehicle Tracking and Taxi Dispatching System for a semi-government organization involving deployment of over 4000 units and a combined value over 9 million AED - Spearheaded a team that fetched the Preferred Vendor Award from Petroleum Development, Oman for vehicle and driver safety system - Delivered Total Satellite Solution for PDO as a separate project which was developed by & for Volvo Seakey Show less

Bengaluru Area, India

- Provide Support a set of agents who handle support calls from customers. - IT Infrastructure Support for CRM and IVR Systems - Escalation Handling - Analyze resolution timelines and adhere to HP standards - Analyze performance of support executives

Chennai Area, India

- Repair and Replacement Authorization - Product Support for Dell Servers, Desktops & Laptops (Field, Voice, Email) - Support for HP Printers & HP Bluetooth Devices (Field, Voice, Email)