 To monitor and manage the team of relationship managers and referral agents for sourcing home loan and mortgage business and focus on driving down acquisition cost. Ensure high level of customer service providing end to end solutions and also post sales emphasize on nurturing the relationship management for cross sell due to HML feature being a long vintage product. Importantly adhere strictly to compliance, banking process, RBI guidelines like KYC policy, operational risk and Anti… Show more  To monitor and manage the team of relationship managers and referral agents for sourcing home loan and mortgage business and focus on driving down acquisition cost. Ensure high level of customer service providing end to end solutions and also post sales emphasize on nurturing the relationship management for cross sell due to HML feature being a long vintage product. Importantly adhere strictly to compliance, banking process, RBI guidelines like KYC policy, operational risk and Anti Money Laundering controls.  Coordinate with all branch and different department team for branch business support and for effective cross sell of banking products.  Nurturing and Development of builder relationship to create the presence in the builder market penetration and also empanelment of new sourcing channel partners for higher distribution. Training the new channel partner team and constant update on product & process. Client meeting and review of every logins to negate the delinquency for the quality sourcing and maintain health book size. Show less

 Acquiring, growing and deepening of customer relationships through effective relationship management.  Providing advisory and professional customer services to high net-worth and NRI customers on substantially improving funds management and profitability to achieve a high percentage of customer satisfaction and retention. Manage the portfolio to de-risk against attrition and achieve stability of book Have complete knowledge of the customer base in terms of the profile… Show more  Acquiring, growing and deepening of customer relationships through effective relationship management.  Providing advisory and professional customer services to high net-worth and NRI customers on substantially improving funds management and profitability to achieve a high percentage of customer satisfaction and retention. Manage the portfolio to de-risk against attrition and achieve stability of book Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.  Ensure full awareness of all policies relating to operational risk, sales processes, mis - selling, etc. and comply with the same. Show less

 Lead the Bangalore branch sales team and DSA’s for sourcing retail lending mortgage business. To manage and deepen existing NRI relationships for retail asset products, acquire retail new to bank relationships to increase the market penetration and achieve volume growth with income targets and also explore cross sell opportunities .  To support and work closely with the NRI team outside India, Branch customer service team and Premier & Private relationship managers for resolving the… Show more  Lead the Bangalore branch sales team and DSA’s for sourcing retail lending mortgage business. To manage and deepen existing NRI relationships for retail asset products, acquire retail new to bank relationships to increase the market penetration and achieve volume growth with income targets and also explore cross sell opportunities .  To support and work closely with the NRI team outside India, Branch customer service team and Premier & Private relationship managers for resolving the queries or need of home loans to existing or new HNI or NRI clients.  To set the desired target and help the team officer to achieve through effective motivation and support. Conduct daily team briefing for continuous tracking on the business activity, client case status updation and providing necessary support or guidelines on the product or process.  Conduct performance reviews and recommend the superior for the promotion and also a remedial training or mentoring as a corrective measures and feedback. Coordinate with different departments and operation team to provide necessary support for effective processing and disbursal of loan. Thereby minimizing the credit and operational losses.  Participating in networking meetings with builders ,brokers and competitors to understand the changes in external environment and customer needs in order to suggest changes proactively.  Joint calls with other business partners for completing initial business reviews for meeting the needs of customer, give presentation and close the deals independently. Conduct site visits for all the self employed clients focusing on the quality sourcing.  Product & Process training for the new team member of branch or agencies.  Live and represent the HSBC brand; exemplify the five brand attributes of being perceptive, progressive, responsive, respectful and fair. Show less