With over 20 years of diverse experience in software development, program management, and leading large-scale enterprise applications, I am recognized as a strategic leader specializing in software development, and diversified high end software development, program management, and complex project management and the maintenance of large-scale enterprise applications for diversified domains and products, including Telecom Customer Experience Systems like CRM, BSS, and Amdocs products. My career highlights include spearheading mission-critical software projects across the Americas, Europe, and Asia with a demonstrated track record in transforming business strategies into operational success, directly contributing to enhanced efficiency and robust product development.Adept in leading high-profile international projects, I have effectively managed application development and maintenance with a focus on the Onsite-Offshore model for clients like Vodafone, AT&T, and Verizon. My strategic input has optimized key processes, significantly improving solution delivery times and quality, and driving business growth. My hands-on leadership has also established productive offshore teams in India and launched new centers in the APAC region.As a customer-centric professional, I have enriched client engagements and satisfaction by maintaining high service standards and adherence to SLAs. My management approach in Agile/DevOps environments has consistently delivered faster time-to-market and operational excellence, guiding multi-technology teams of 50+ FTEs, and forging strong partnerships with top management to align global objectives and enhance business unit efficiencies.