Proven skills in interacting positively with business partners and as well as with cross-functional teams inside organization.Well managed organizational skills, flexible to any given tasks, planning and time management.

Retrieving the aged trial balance report from all the entities.Compilation of a report based on the requirements for unclaimed credit property.To validate the unclaimed credits that remain open in customer accounts.Collaborating closely with customer representatives to validate credit memos and evidence, ensuring accurate determination of rightful ownership and their entitlement of payment.Teaming up with the collection team to evaluate past-due customers that can be utilized to credit offsets.Engaging with customers and requesting them to utilize their unclaimed credits that are due.Performing customer-level reconciliation to address past dues and unclaimed credits.Work with the CMD Team and the Payments team to process refunds for outstanding balance.Engaging in call with the customers to resolve the unclaimed credits.Shedding light on the quires of customers, business team, stakeholders, and internal teamsDeliver managerial assistance and direction to the corporate tax department.Making sure of handling the unclaimed credits does not lead to Financial/legal risk and ensuring all unclaimed credits are in compliance regulations.Processing escheatable items for the states and completing Blackline tasks to transfer funds for the actual escheatment general ledger.Reconcile the customer write-off process quarterly.Reviewing the task carried out by junior team members.

Access online banking and client portals to retrieve payments and gather the necessary documents to complete the transactions. Record the payments in the system, flag any payment exceptions, and delegate activities to CSR solutions.Aim to achieve Zero Non Compliance at every month end closure and reduce the accrual amount of suspense accounts.Preparing of Daily and Monthly reconciliation statements and sharing with top Management and onshore team.Documenting and arranging SOP for newly migrated process.Operating diligently with auditors to ensure zero error delivery of work to clients within TAT.Training the new joiners and monitoring their progress before they come into live system.Supervising the team and tracking the status of tasks given to team members.Testing and Regression testing on up gradation of process and system.