Manjunath Hl Email & Phone Number

MIS & Reporting)Measure and report on performance of assigned projects and coordinate with the client on monthly billing & invoice aspectsPresent the strategic Capacity dashboards, Executive dashboards for multiple business units and clientsRevenue Forecast based on the future ramp up and ramp downsScheduling and presenting the Monthly Billing Annexures to the clientsGenerate & Publish monthly operational dash boards for multiple accountsEnsure all the… Show more MIS & Reporting)Measure and report on performance of assigned projects and coordinate with the client on monthly billing & invoice aspectsPresent the strategic Capacity dashboards, Executive dashboards for multiple business units and clientsRevenue Forecast based on the future ramp up and ramp downsScheduling and presenting the Monthly Billing Annexures to the clientsGenerate & Publish monthly operational dash boards for multiple accountsEnsure all the service level changes are tracked, updated and aligned with clients. Service level changes includes NSR’s, any change in SLA’s, schedules related capacity, work types etc.,Analyze the staffing capacity and recommend the clients on the staffingDealing with enabling functions like HR, GWFM and Ops teams. Co-ordinate with Ops, GWFM, HR etc., for data requirements, resource management and implementation of new ideas and initiativesMentor the team on automation of reports and creating value adds to the various accounts within our businessPerformance Appraisals & Career Planning of the team members; identify & address improvement specific issuesPlanning seat allocations to the upcoming transitions Show less

Handling a Mortgage process “Default Services-Property Grading”Study and analyze the “Title Search” and track the issues on the propertyGrade the property from “A to E” depending on the issues on property for banking and financial institutionsHandling a team of 6 team membersAchievement:Reduced the cycle time for one of the process “Foreclosure Legal Document” from 20 minutes to 1 minute by MS Word automation

o Prepare & Present the Capacity dashboards for multiple business accounts (projects) to the clients on a daily calls.o Track and Monitor SLA’s for two BU’s on a daily basis and present the monthly SLA adherences report to the internal and external stake holders.o Generate & publish monthly operational dash boards for multiple accounts.o Present SU (Seat utilization) reports to the stake holders for all accounts.o Planning seat allocations to the upcoming… Show more o Prepare & Present the Capacity dashboards for multiple business accounts (projects) to the clients on a daily calls.o Track and Monitor SLA’s for two BU’s on a daily basis and present the monthly SLA adherences report to the internal and external stake holders.o Generate & publish monthly operational dash boards for multiple accounts.o Present SU (Seat utilization) reports to the stake holders for all accounts.o Planning seat allocations to the upcoming transitions.o Responsible for Business continuity planning (BCP) analysis and helping operations in taking decisions on BCP of the processes.o Responsible for identifying processes optimal & track RPD (rate per day) adherence for each of business.o Responsible for tracking resource information & identify the resources for corporate deployable pool and connect with Global work force management team on allocation of bench resources.o Responsible for publishing monthly Org charts for multiple accountso Generate cost center wise staff invoice in a monthly basis.o Mentor the team on automation of reports and creating value adds to the various accounts within our business. Show less

Data conversion Services:Conversion of data from hard copy format to XMLIncludes Coding, Tagging and OCR-Scanning